Assist Account Managers & Account Executives by processing & transacting new business, endorsements, renewals & cancellations. Office supply procurement. Handle incoming & outgoing mail. Proof-read Bonds & Agreement-to-Bonds. Generate & mail liability slips & cover letters. Enter & follow-up on claims. Process payments. Run auto MVR & Autoplus reports. Generate & provide confirmations of insurance using EPIC & CSR24. Send policy change requests to underwriters.

Provide clients with clear information and advice relating to their insurance needs and act in their best interest. Qualify clients, measure quality of risk, ensure proper risk rating is applied and place with the appropriate company. Retain and grow the book of business through servicing client needs and writing new business. Maintain good quality in the book of business by adhering to underwriting rules and good business practices.

Sole Proprietorship providing individual on-leash & off-leash group dog walks, ensuring the safe exercise of dogs, establishing mutual trust & respect, and corresponding with dog’s owners on a daily basis. Responsible for all operational responsibilities (dog walking, providing care, transporting dogs, and ensuring security) and administrative tasks (scheduling, marketing, advertising, invoicing, accounting, supply management, customer satisfaction).Stellar reputation with numerous 5-star online reviews on Facebook, Google, Yelp.

Plan & schedule best route of travel based on varying delivery & pickup demands. Sort, load, drive/walk, deliver/pickup mail & parcels. Manage collection & remittance of payments. Clear out retail postal outlets & street letter boxes. Interact with the general public & existing corporate clients ensuring prompt, accurate deliveries/pickups and customer satisfaction.

Provide world-class customer service to MasterCard customers via telephone, including but not limited to credit line management, billing disputes, account maintenance, payments & credits, activations, authorizations and balance transfers. Listen to customer needs & offer solutions, including cross-selling and up-selling techniques.

Create & distribute all prospect/customer print correspondence for Myers Cadillac Chevrolet & Myers Carstar Collision Centre. Create monthly E-newsletter reaching over 7,500 customers & subscribers, leading to an increase insales leads. Organize and execute corporate sponsorships of local high-profile golf tournaments, includingarrangement of Hole-In-One insurance policies. Increase awareness of Myers Hyundai by executing all print advertising in the Ottawa Citizen & Ottawa Sun, and maintaining up to date website content. Managed the Employee Recognition Program.

Manage the daily operations of a 100 vehicle rental branch and its employees, enabling proper vehicle fleet mix to satisfy all clients & their rental needs. Ensure proper underwriting of short & long-term contracts, while following strict corporate regulations & provincial laws. Interact with insurance companies & body shops to facilitate a smooth start-to-end replacement vehicle process for the customer. Engage with local businesses to acquire corporate clients & strengthen existing relationships. Monitor, schedule & follow up on vehicle maintenance/repairs, resulting in higher profits by reducing variable costs.Monitor trends in customer satisfaction/fleet growth/revenue/employee development, devising and implementing successful plans for increased performance. Ensure excellent customer service and exceeded customer’s expectations, every time.

Order, track, handle & distribute confidential Census materials used by 850 employees, while adhering to strict confidential shipping procedures. Collect, compile, transmit reports in the Management Information System.Conduct Crew Leader quality control checks, track Enumerator workload & hours and complete accurate pay claims. Member of the Occupational Health & Safety Committee.