Liam Mclaughlin Email & Phone Number

New York, NY, US

• Promoted to Team Lead, managing six customer experience associates
• Managed problem resolution for critical customer issues
• Responsible for Business Process Outsourcing team productivity and results
• Maintained team schedules, production averages, monthly bonus payouts

New York, New York, United States

• Handled inbound customer calls, retrieved customer data, presented relevant product information, and de-escalated customer frustration
• Collected customer feedback and made reccomendations to improve product experience
• Continually adapted to different procedures and technology to improve workflow productivity

New York, New York, United States

• Processed high volume of orders received from national advertisers from three markets
• Ongoing phone and email communication with national advertisers, the national sales team, and national agencies
• Completed reporting of commercial spot costs, ratings, and run-time logs

• Built an inclusive community within the residence halls and created a positive first-year experience for students
• Led monthly informational meetings on campus activities and residential policies
• Served as a liaison between professional staff and students in order to build a thriving community
• Created a safe environment for students through programming and policy enforcement

Greater New York City Area

• Communicated and assisted with 100+ stores nationwide and opened 5 accounts
• Assisted and traveled to trade show markets to help introduce and sell the brand
• Worked collaboratively with the sales team to increase sales productivity

Greater New York City Area

• Ran all RHA Facebook, Instagram, and Twitter accounts and worked to create an association brand specifically for the student population
• Coordinated with executive board members and students to design and execute relevant events
• Created new philanthropic project for the community for the Happy Hippie Foundation