Liam Mead Email & Phone Number

London, England, United Kingdom

As a skilled aerial photographer and drone pilot, I bring a unique blend of technical expertise and creative talent to every project I undertake. With extensive experience operating drones and capturing stunning aerial footage, I have developed a keen eye for detail and an unwavering commitment to delivering top-quality work.I have worked with a diverse range of clients across various sectors. I have the technical know-how and creative vision needed to create visually compelling content that effectively tells a story and captures the essence of any subject matter.As a drone pilot, I am able to expertly navigate and operate drones to capture stunning aerial footage from unique angles and perspectives. As an aerial photographer, I have a natural talent for framing shots and capturing images that are both aesthetically pleasing and technically precise.With my skills as an aerial photographer and drone pilot, I am confident in my ability to deliver exceptional results that exceed expectations and captivate audiences. Whether you're looking to capture breathtaking aerial footage of a natural landscape, promote a real estate development, or showcase your brand's unique features, I have the skills and experience needed to help you achieve your goals.

Enfield, London, United Kingdom

As a Technical Infrastructure Engineer at Metaswitch (acquired by Microsoft in 2021), I was responsible for ensuring the seamless operation and maintenance of highly technical and complex systems within a software development environment. My role encompassed a full range of 1st, 2nd, and 3rd line support responsibilities, managing infrastructure both onsite and within hybrid cloud setups.Key Responsibilities & Achievements:Systems Ownership & Maintenance: Managed a variety of critical systems, including security mitigation protocols, firewalls, networking infrastructure, Active Directory, and Exchange, ensuring reliable, secure operations that supported ongoing software development and business continuity.User Support & Advanced Troubleshooting: Provided comprehensive support for all levels of users, from basic troubleshooting to advanced technical problem-solving. This involved diagnosing and resolving complex issues in a high-stakes environment with strict service level agreements (SLAs).Automation & Scripting: Developed and deployed scripts and batch jobs to automate routine tasks, increase operational efficiency, and enhance system reliability.Documentation & Process Improvement: Documented complex tasks and procedures meticulously, contributing to knowledge sharing and streamlining internal processes, ensuring that best practices were readily available for team use and compliance.On-Premises Data Center & Hybrid Cloud Migrations: Managed an onsite data center while also leading hybrid migrations to Azure cloud. Following the acquisition by Microsoft, I contributed significantly to integration and migration projects, helping align Metaswitch infrastructure with Microsoft standards and practices.Collaboration in Security & Compliance Initiatives: Actively engaged in security and compliance projects, ensuring all systems and processes adhered to industry best practices, and were fortified against potential threats.

London, Enfield

Hoddeston

I deliver technical support across the Davroc GrpImplementing, supporting and management of their:Network Infrastructure - Storage - Virtual Environment - Telephony Systems - Mobile Devices - Tablets and all things of a technical nature.I take pride in my projects by demonstrating ownership and commitment. I Enjoy developing the value of IT support at Davroc by delivery an effective service to users. Other Skills/Achievements:- Application support for company’s ERP, MRP and accounting Softwares- Writing reports and analysing sales statistics- Design and Build Company Websites- Data Protection Officer

Maintaining and supporting a Citrix/VMware View infrastructure with almost 1000 users 100s of applications with around 30 sites and taking on average over 150 calls per day between 2 – 3 support agentsAfter 6 months I was moved to undertake 2nd Line duties and be the main rolling Recourse for the Conversion of Sites numbering around 500+ users from Citrix Windows XP working on Thin clients and desktop computers to VMware View Windows 7, Deploying Zero Clients from HP, Converting users and troubleshooting issues with application, printers and mapped drives.Main Duties include all IT Helpdesk Related support, Supporting customers on the phone Via E-mail, face to face as well as remotely supporting usersResolving Support Calls escalated from the Helpdesk that could not be resolved at first point of contact, such as Printer Issues, Wireless Config/setup, Computer/hardware repair, iPad/Table support, Mobile phone support, projector and Visual-Audio equipment support and all other IT related dealings Day to day tasks: Active Directory, MS Exchange, File Server administration, MS office; Word, Excel, Outlook support, Mitel Telephony support and all other IT related technical problems users might face

Gs Plus Ltd

Providing 1st and 2nd Line Support to over 400 Users Via E-mail, phone and via Remote software (Dameware, VNC, TeamViewer, LogMeIn and RDP) or if needed onsite deployment to carry out repairs or provide face to face onsite supportRepairing any and all kinds of software and hardware faults specializing in Windows XP/ 7, OS reconfiguration and installation on laptops and desktops from a very wide variety of manufacturing brand technologiesImage building and ghost casting using 3rd party client software from Symantec, creating virtual networked environments for testing purposesConfiguring enterprise software’s Sophos Antivirus Enterprise, Centrestage, Server administration and maintenanceBuilding Physical Network infrastructures on fast 1000BaseT Managed Switches and Cat6 patching, Wireless access point and router setup and configuration, VPN setup (Cisco AnyConnect), Firewall Setup configuration and TCP/IP troubleshootingMac support and implementation of enterprise clients I.E (Apple Configurator) for Apple I Devices along with iPad and iPhone Support and Repair

1st and 2nd line support to more than 600 users on-site as well as across the country on a majority of XP, server 2003 and Windows 7