Liam Milligan Email & Phone Number

Part of the Risk & Assurance team working on technology governance, auditing and council business continuity.

Auckland, New Zealand

Lead the Technology Helpdesk for Tonkin+Taylor and Geotechnics Ltd. The team and I supported 1000+ users throughout offices in New Zealand and Australia. This was a multi hat role aligned to an IT Manager title position where technology improvement project management, security planning/reaction/mitigation, device procurement, budgeting and general IT service planning were part of the role.In my time here we supported T+T's move to a new head office in Auckland. We supported… Show more Lead the Technology Helpdesk for Tonkin+Taylor and Geotechnics Ltd. The team and I supported 1000+ users throughout offices in New Zealand and Australia. This was a multi hat role aligned to an IT Manager title position where technology improvement project management, security planning/reaction/mitigation, device procurement, budgeting and general IT service planning were part of the role.In my time here we supported T+T's move to a new head office in Auckland. We supported the company through major lockdowns and set up multiple new offices both in NZ and Australia. We maintained the very high standard of IT support the business requires and deployed better tools for the team to support the daily operations more efficiently. Show less

Auckland, New Zealand

Moved to Auckland to turn-around a struggling business unit and within 9 months successfully started winning contracts again. Did this via analysis and then re-design of business process that resulted in significant efficiency and reliability gains. This supported the client relationship management I did to rebuild trust and business development to win new work. Lead delivery with a resource-constrained team on the large contracts which were renewed based on performance.Major… Show more Moved to Auckland to turn-around a struggling business unit and within 9 months successfully started winning contracts again. Did this via analysis and then re-design of business process that resulted in significant efficiency and reliability gains. This supported the client relationship management I did to rebuild trust and business development to win new work. Lead delivery with a resource-constrained team on the large contracts which were renewed based on performance.Major projects:1. 100k work-ready devices for MoE.2. 16k devices for MoJ.3. 6k laptop rollout for NZ Police. Show less

Hamilton, Waikato, New Zealand

Promoted to senior engineer where I worked primarily with diagnosing and fixing issues for a wide variety of hardware. I drove process efficiencies achieving significant time savings through a combination of technical and people/process solutions. I worked with my team to design, develop and implement a solution to automate access to the diagnostic tools for my team. I then sought buy-in for my solution and proposed process changes which resulted in a successful implementation… Show more Promoted to senior engineer where I worked primarily with diagnosing and fixing issues for a wide variety of hardware. I drove process efficiencies achieving significant time savings through a combination of technical and people/process solutions. I worked with my team to design, develop and implement a solution to automate access to the diagnostic tools for my team. I then sought buy-in for my solution and proposed process changes which resulted in a successful implementation. The system was replicated to other teams and became the standard way of working in that part of the business. The process and tool I developed is still in use today. Show less

Hamilton, Waikato, New Zealand

Computing support fixing and provisioning computers for the 3 large national banks. I learned how to create a commercially viable provisioning process and scale it up to support enterprise level volumes.

Post Grad Diploma Connected Environments, Iot

Mcsa W/Messenging, A+, Network+, Microsoft Mcsa

Education record