Liam O. Email & Phone Number

London, England, United Kingdom

My role at pimlico is being a part of a team that enables customers to connect with the company seamlessly through live chat functionality and email inquiries on our website. Additionally, I adeptly answer incoming telephone calls, assisting customers in booking services, addressing inquiries, or help resolve incoming complaints. Furthermore, I liaise effectively with our engineers, facilitating inquiries, scheduling additional work, and coordinating weekly schedules. Overall, my contributions significantly bolstered lead generation and increased job bookings, driving overall business growth.Helping and Teaching engineers and staff on how to use and navigate using new software called Simpro in regards to how we receive appointments from customer and allocate appointments to our engineers.

London, England, United Kingdom

Lambeth North

London, United Kingdom

As a Union Representative, I dedicated myself to ensuring that my fellow members were well-informed about their employment rights in the workplace. I diligently ensured that any disciplinary meetings adhered to principles of fairness and due process. Additionally, I engaged in daily meetings with managers to address staff issues and continuously enhanced my expertise by attending a variety of qualification courses focused on employment law.

London Area, United Kingdom

I facilitated the training of new team members while also providing customer assistance by accurately calculating VAT receipts and processing VAT forms for the airport. I efficiently handled customer requests for refunds and exchanges, overseeing the entire transaction process. Collaborating with various departments, I ensured seamless coordination for the retrieval and recovery of clothing items to be returned to the shop floor.Moreover, I meticulously logged customer complaints and skillfully resolved issues to achieve outcomes that were mutually satisfactory for both the customer and the business.

Wembley