Liam Hughes Email & Phone Number

United Kingdom

Bloomfield, Ct, Us

Senior member of the European ExCo, reporting to the regional CEO Accountable for all B2B commercial activities for Corporate, Intergovernmental, Governmental, and NGO markets.Delivered double digit revenue growth, industry leading retention and improvement in year-on-year profitabilityLed, developed and integrated a market leading, multi-cultural, global Sales & Client Management team through recruitment, people development, efficiency gains and best practice. Increased team and organisation’s presence in key markets building new and deepening existing relationships with large multi-stakeholder organisations such as World Bank, IMF, WHO, Shell, Novartis, Schlumberger. Defined and delivered segment strategies to support wider growth ambitions of Cigna Led geographic expansion into non-core markets leveraging a more agile, data led, approach to market entry.

Madrid, Es

Reporting to the European CEO and sitting on the European Senior Leadership Team and responsible for growth and profitability of domestic and international segments across the entire EU region. Achieved aggressive new business and retention goals year on year.Revised, refreshed and implemented Sales Strategy and Retention proposition in region throughout tenure. Built out differing strategies based on the segment needs:Led and developed a multi-cultural Sales and Client Management team over multiple geographies, delivering profitable growth and industry leading retention. Design and delivery of wider strategic objectives of Cigna in EuropeOptimised Sales effectiveness through the introduction and evolution of reporting tools. Moving towards a data led sales organisation Leveraged existing relationships internally and externally across differing segments and geographies to drive end to end opportunities and efficiencies.

Led the Client Management team in the Corporate B2B segment, reporting directly to the segment Managing Director.Developed a global client management vision through a scalable and consistent approach, with the client at the heart of everything. Partnered globally to ensure a consistent, customer centric approach to client management, particularly focusing improving pan-business collaboration on global clients with multiple relationships. Embedded geographical cross sell and up sell initiatives to leverage existing client relationships. Enhanced client experience by working with internal stakeholders with specific target to increase client NPS

Sitting on the Senior Leadership Teams with matrix reporting into global organisation and accountable for growth and profitability of all International Health lines outside North America.Led pricing team focus for profitable growth and retention of core business, resulting in overall business more than doubling in size.Established and built autonomous local Underwriting functions in Middle East and Asia Pacific.Supporting the Cigna International organisation by meeting and/or exceeding financial goals.Directed the Underwriting function through recruitment, appraisal, training and development of staff across multiple geographies and cultures.Key leader in the development of new products and expansion into new markets Partnered with regional business leaders to develop and implement strategy and plan.