• The writing and amending of new and current processes (Documenting all new processes)• Team training (Training of new process and procedures to colleagues and any future new starters)• Completing reports for team leaders (During busy periods additional reports were assigned to be to complete.• Assisting new starters (Mentoring and training any new starters to the role).• Monitor service level agreements (Ensure that all SLA's are adhered to)• Managing field engineers work… Show more • The writing and amending of new and current processes (Documenting all new processes)• Team training (Training of new process and procedures to colleagues and any future new starters)• Completing reports for team leaders (During busy periods additional reports were assigned to be to complete.• Assisting new starters (Mentoring and training any new starters to the role).• Monitor service level agreements (Ensure that all SLA's are adhered to)• Managing field engineers work load (Ensuring all engineers have something to do).• Assisting engineers to find alternative routes (Usually happens when there has been a RTC or roadwork's occur).• Spares ordering (Ordering of parts via a web based application for internal parts. For external parts contacting the manufactures to obtain details of the parts that are required and placing orders with them. Show less

• The writing of new processes (Documenting all new processes)• Team training (Training of new process and procedures to colleagues and any future new starters)• Completing reports for team leaders (During busy periods additional reports were assigned to be to complete.• Assisting new starters (Mentoring and training any new starters to the role.• Monitor service level agreements (Unsure that all SLA's are adhered to)• Managing field engineers work load (Ensuring all… Show more • The writing of new processes (Documenting all new processes)• Team training (Training of new process and procedures to colleagues and any future new starters)• Completing reports for team leaders (During busy periods additional reports were assigned to be to complete.• Assisting new starters (Mentoring and training any new starters to the role.• Monitor service level agreements (Unsure that all SLA's are adhered to)• Managing field engineers work load (Ensuring all engineers have something to do.• Assisting engineers to find alternative routes (Usually happens when accidents or roadwork's occur).• Spares ordering (Ordering of parts via a web based application for internal parts. For external parts contacting the manufactures to obtain details of the parts that are required and placing orders with them. Show less

• Remotely fix issues that customers have (Software related via VNC)• Phone assistance (Query customer’s issues and assist with fix's they may be able to use.)