This role is telephone based dealing with inbound customers and all aspects of their policies. Initially this role was for Bank Packaged Travel insurance which was then supplemented with Pet insurance. These were Sales, Service and Retention customer giving me a wide variety of challenges. During February 2016 I was given the opportunity to move to Home Insurance Sales team given my prior performance. I have excelled in this role consistently exceeding targets and KPIs. In addition to my normal role I have also he the opportunity to manage performance for the department and cover a team of my own bith of which have had excellent results.

Customer Options Team. In bound calls dealing mainly with retention.

I am a door to door fundraiser working on behalf of MacMillian Cancer Support at the prresent.

I prepare and serve meals for a high volume of customers. I do this to the highest level of care and attention and i strive to provide a constant high quality of food.

Preparing and cooking food. Stock taking and ordering. Pot wash. General saftey and hygeine.

Serving customers quickly and accurately. Stock taking and ordering. Glass wash. Cellar management. General safety and hygiene.

Serving customers quickly and accurately. Glass wash. General safety and hygiene.

Serving customers quickly and accurately. Glass wash. Cellar management. General safety and hygiene.

Silver Service. Room preperation. Bar service.

Organisation and delivery of papers to local housing.