Liam Potts Email & Phone Number

A peer to peer support group for men to come, have a brew and have a chat around any issues with their mental health

Providing insight analytics for a number of work streams to key stakeholders. Using real time and historical data to provide historical performance figures as well as future forecasting. Able to present data findings in a confident and clear way.

Durham, United Kingdom

Working within the training department delivering a wide range of training programes including new inductions, up skill and mentoring. Able to deliver both pre determined material or equally adept at developing new material. I am fully able to engage with key stakeholders making sure that all training requirements are met taking lead roles in training.

• Strong leader of customer support staff.
• Trained staff on operating procedures and company services.
• Provided accurate, specific and timely performance feedback for advisors.
• Identified individual development needs with appropriate training.
• Fostered an environment that encouraged continuous process improvements.
• Effective liaison between customers and internal departments.

Providing a high level of customer service, resolving issues and queries in a efficient and effective manner