Liam Potts Email & Phone Number

A peer to peer support group for men to come, have a brew and have a chat around any issues with their mental health

Providing insight analytics for a number of work streams to key stakeholders. Using real time and historical data to provide historical performance figures as well as future forecasting. Able to present data findings in a confident and clear way.

Durham, United Kingdom

Working within the training department delivering a wide range of training programes including new inductions, up skill and mentoring. Able to deliver both pre determined material or equally adept at developing new material. I am fully able to engage with key stakeholders making sure that all training requirements are met taking lead roles in training needs analysis sessions. I continue to keep fully up to date with all training models and ideals allowing me to continue to take a key role end to end training process.

• Strong leader of customer support staff.• Trained staff on operating procedures and company services.• Provided accurate, specific and timely performance feedback for advisors.• Identified individual development needs with appropriate training.• Fostered an environment that encouraged continuous process improvements.• Effective liaison between customers and internal departments.• Maintained up-to-date knowledge of product and service changes.• Managed workflow to exceed quality service goals.

Providing a high level of customer service, resolving issues and queries in a efficient and effective manner