Liam Pullin Email & Phone Number

AzureM365Cloud Technologies

Ensured that before ambassadors were transitioned from training into Microsoft 365 support, they were comfortable and equipped with the skills and knowledge that enabled them to work in an ISO27001 environment and provide high-quality customer service and technical guidance.Key Responsibilities:• Managing and training ambassadors for a 5-7 week training period, ranging between 5-20 ambassadors per cycle• Conducting interviews for all stages of the hiring process • Presenting training material to new and existing ambassadors• Keeping training material technically up to date and creating new material for all areas of Microsoft 365• Analysing the performance of ambassadors and providing feedback in both the technical and customer service areas• Creating new processes to meet training and managerial requirements • Refining existing processes to be more effective• Providing data and feedback to Microsoft on the Microsoft trainee development systemQualifications studied during employment:•Level 3 Mentoring NVQ

Resolved technical and commerce based queries and problems for Microsoft 365 customers.Activities were anything related to Microsoft 365, including some on-prem technologies, so a very varied technical workspace.

Bristol, United Kingdom

First Line Support for the 1st year, Second Line Support for the 2nd for a bespoke hotel management software, serving small and medium sized businesses.Qualifications studied during employment:•Level 4 Diploma in Professional Competence for IT and Telecoms Professionals City & Guilds•Level 4 Diploma for ICT Professionals (Systems and Principles)•Level 3 Diploma, Advanced Apprenticeship in IT, Software, Web & Telecoms Professionals

I achieved 3 A-Levels during my 2 year study period:I.T. - A*English Literature - AMedia Studies - A