It Service Desk Manager
Current
Oct 2024 - Present
AeroLeads people directory · profile
Liam Rea Email & Phone Number
IT Service Desk Manager
at
Patagonia
1 work email found
@patagonia.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
IT Service Desk Manager
Location
Haarlem, North Holland, Netherlands
Company size
Who is Liam Rea? Overview
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Quick answer
Liam Rea is listed as IT Service Desk Manager at Patagonia, a company with 2236 employees, based in Haarlem, North Holland, Netherlands. AeroLeads shows a work email signal at patagonia.com and a matched LinkedIn profile for Liam Rea.
Liam Rea previously worked as IT Service Desk Lead at Patagonia and Manager (Tech) Support at Greenflux. Liam Rea holds Itil, Foundation It Service Management from Peoplecert.
Company email context
Email format at Patagonia
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{first}.{last}@patagonia.com
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Profile bio
About Liam Rea
Experienced IT Manager with a strong technical background and a proven track record in delivering complex IT rollouts and changes in service in which thousands of users have been affected. I believe communication and user engagement are my strongest qualities with a keen eye for attention to detail and the ability to see the big picture and lead change. I always take personal accountability and ownership of tasks which has led me to be a successful leader. My key skills include people development and team management, change management, facilitating significant and sustainable business growth via cross-functional collaboration, project management and implementation.
Current workplace
Liam Rea's current company
Company context helps verify the profile and gives searchers a useful next step.
Patagonia
13 roles
Liam Rea work experience
A career timeline built from the work history available for this profile.
It Service Desk Lead
Current
Mar 2023 - Present
Manager (Tech) Support
Managing, motivating and developing a team of technicians 1st & 2nd line.Setting the right priorities and engage in meetings with B2B customers. Identifying opportunities for improvement and automation working closely with the development teams.Managing expectations B2B during outages and major incidents.Improving support procedures and processes, driving.
Oct 2021 - Jun 2022
Technical Team Lead It Support
Leading a team of Technicians based in Amsterdam, Barcelona & Lille ensuring IT Services runs smoothly in multiple offices. Contributing to the overarching vision on where IT Services is going within the company including strategic planning for future requirements. Project deployment on a global scale in planning, communication and delivery. Coaching.
Jan 2017 - Oct 2021
It Support Technician
Managing calls and tickets, as well as face to face contact on all IT related issues in our HQ offices including ticket/queue management, managing escalation processes, and procedures with full ownership until resolution. Supporting new hires in their onboarding journey with hardware setup and problem-solving with any issues that might occur. Traveling for.
Apr 2015 - Jan 2017
Technical Support Representative
Manage incoming queries via phone and email on TomTom products, identifying and troubleshooting technical incidents relating to GPS hardware and software. Maintaining professional relationships with customers until resolution has been found. Managing the Customer Experience Lifecycle; providing End user & Retail Support for TomTom products as well as.
Jan 2014 - Apr 2015
Senior Analyst / Uk Change & Problem Manager (Bat Contract)
Receive, Review, Filter and Manage RFCs (Request for Changes), Assess Priority of incoming RFCs, Categorise and Schedule changes (Minor, Significant, and Major) to the IT infrastructure. Assess Risks, Costs, Benefits, Time, Resources, Feasibility, and Impact of future changes and finally hosting CAB (Change Advisory Board) meetings via Webex with BAT IT.
Oct 2012 - Aug 2013
Senior Analyst / Major Incident Manager (Bat Contract)
Ensuring that high priority incidents are assessed correctly and acted upon so IT services are restored as soon as possible within the predefined SLA’s. Managing call volumes in relation to incidents and L1 direction. Keeping the business up to date with informative bulletins, manage and coordinate with multiple resolver groups from pre-Major Incident to.
Dec 2011 - Jun 2013
Analyst / Service Request & Implementation
Receiving calls and e-mails on all IT related problems, logging tickets with the correct priority and team assignment, providing first contact resolutions when possible. Dealing with all Hardware and Software issues as well as expanding the company’s knowledgebase. Service Requests for all IT equipment and Software. Logging and implementation of new.
Jan 2010 - Dec 2011
Freelance Epublisher
Online publication of a eMagazine for NCSC (Nordic Council of Shopping Centres).Freelance creation of online flipping eMagazine from the graphic design to publication on Joomla for the web.
Jan 2010 - Nov 2011
Inbound Customer Service Agent
Cpm Communications
Inbound customer service calls and hotel bookings for Travelodge UK through the Araindi system for the UK and Irish Market.
Jul 2009 - Jan 2010
Telesales Rep And Market Research
Lifetime Travel Solutions
Phone based sales and Market research for the travel industry.
Jan 2009 - May 2009
Cinematographer And Online Video Editor
Kingpin Magazine
Filming, Editing and Updating of Podcasts
Jul 2006 - Jan 2009
Team & coworkers
Colleagues at Patagonia
Other employees you can reach at patagonia.com. View company contacts for 2236 employees →
AG
Athénaïs Gueraoui
Colleague at PatagoniaAmsterdam, North Holland, Netherlands, Netherlands
View →
TR
Tomás Reyes Baquedano
Colleague at PatagoniaSantiago Metropolitan Area, Chile
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CO
Clide Owens
Colleague at PatagoniaOlympia, Washington, United States, United States
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TG
Tomas Gon
Colleague at PatagoniaComuna 13, Buenos Aires Province, Argentina, Argentina
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JF
Justin Fudge
Colleague at PatagoniaGold Coast, Australia
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JS
Jillian Storms
Colleague at PatagoniaChicago, Illinois, United States, United States
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AC
Aisa Cooper
Colleague at PatagoniaGreater Dublin, Ireland
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JZ
Juan Zabala
Colleague at PatagoniaArgentina, Argentina
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RB
Russell Berry
Colleague at PatagoniaReno, Nevada, United States, United States
View →
CC
Cyndi Connolly
Colleague at PatagoniaCarpinteria, California, United States, United States
View →
Athénaïs Gueraoui
Colleague at PatagoniaAmsterdam, North Holland, Netherlands, Netherlands
View →
TR
Tomás Reyes Baquedano
Colleague at PatagoniaSantiago Metropolitan Area, Chile
View →
CO
Clide Owens
Colleague at PatagoniaOlympia, Washington, United States, United States
View →
TG
Tomas Gon
Colleague at PatagoniaComuna 13, Buenos Aires Province, Argentina, Argentina
View →
JF
Justin Fudge
Colleague at PatagoniaGold Coast, Australia
View →
JS
Jillian Storms
Colleague at PatagoniaChicago, Illinois, United States, United States
View →
AC
Aisa Cooper
Colleague at PatagoniaGreater Dublin, Ireland
View →
JZ
Juan Zabala
Colleague at PatagoniaArgentina, Argentina
View →
RB
Russell Berry
Colleague at PatagoniaReno, Nevada, United States, United States
View →
CC
Cyndi Connolly
Colleague at PatagoniaCarpinteria, California, United States, United States
View →
5 education records
Liam Rea education
Itil, Foundation It Service Management
Peoplecert
Bsc Honours Degree (Not Completed), Computer Science
Higher National Diploma, Electronic & Electrical Engineering
B.I.F.H.E, Belfast
National Diploma, Electrical & Electronic Engineering
B.I.F.H.E, Belfast
G.N.V.Q Intermediate, Information Technology
B.I.F.H.E, Belfast
FAQ
Frequently asked questions about Liam Rea
Quick answers generated from the profile data available on this page.
What company does Liam Rea work for?
Liam Rea works for Patagonia.
What is Liam Rea's role at Patagonia?
Liam Rea is listed as IT Service Desk Manager at Patagonia.
What is Liam Rea's email address?
AeroLeads has found 1 work email signal at @patagonia.com for Liam Rea at Patagonia.
Where is Liam Rea based?
Liam Rea is based in Haarlem, North Holland, Netherlands while working with Patagonia.
What companies has Liam Rea worked for?
Liam Rea has worked for Patagonia, Greenflux, Booking.Com, Tomtom, and Computacenter.
Who are Liam Rea's colleagues at Patagonia?
Liam Rea's colleagues at Patagonia include Athénaïs Gueraoui, Tomás Reyes Baquedano, Clide Owens, Tomas Gon, and Justin Fudge.
How can I contact Liam Rea?
You can use AeroLeads to view verified contact signals for Liam Rea at Patagonia, including work email, phone, and LinkedIn data when available.
What schools did Liam Rea attend?
Liam Rea holds Itil, Foundation It Service Management from Peoplecert.
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