Operations Manager
CurrentManaging the daily Operations of the Company. Responsibilities include:• Project Operations/Management:Data Analysis:o Working independently with large volumes of data while maintaining exceptional attention to detail.o Excellent data & analytical skills with a strong detail focus.o Analyse data from both internal and external sources to make recommendations focused on maximising opportunities and risk management.o Uses both logic and available systems to identify data integrity issues and determine solution.o Performs daily and weekly database audits to ensure alignment across multiple channels and systems.o Works closely with merchandising teams to obtain, audit & manage data.o Completing ad-hoc analysis and communication with field to provide support on store-specific needs.Project Planning:o Robust Organisational and Time Management skills to manage project deadlines.o Managing Communication flow, Content and KPI’s of multiple projects.o Owning Process, Timeline and Reporting responsibility on various projects.o Coordinating with Merchandisers and Stores to ensure accuracy and perfect execution of requested projects.o Monitoring Project Financials to ensure project is cost effective.• Leadership and People Management:o Engaging and Motivating Staff.o Developing Team capabilities through coaching and training.o Delegation and Monitoring of multiple teams.o Building relationships and creating a culture of accountability.o Functioning as the liaison between internal project partners and external vendor partners to ensure exceptional project execution.• Customer Service: o Anticipate service needs, Demonstrate adaptability, Nurture open communicationo Display a strong sense of urgency responding to all customerso Provides insight on projects through cross-functional communication and presentationso Coordinates and monitors Logistics process with all team members.
