Head Of Operations
CurrentTo manage contracts operationally and commercially to maximise profitability whilst ensuring a safe and high performing customer focussed service delivery.Development and implementation of budgets and strategies to maintain and grow the businessCommercial responsibility for each contract and your overall port-folio.Development of organisational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with and supporting the further development of Client partnerships/contracts.Development and sustainability of key Client/Stakeholder relationships ensuring high quality customer relationship management.Delivery of all KPI targets and the implementation of strategies aimed at maximising performanceImplement and provide appropriate monitoring systems for sub-contractor performance.Leadership and direction for the contract delivery and support teams.Responsibility for close control and management of sub-contractor accreditation requirements, quality, cost and performance.Embed company values and the principles and ethos of Red Thread.Promote a culture of openness and learning so that the service can demonstrate a track record of continuous improvement and positive outcomes to all parties.Development and achievement of collective goals by working with senior managers and support functions.Development and delivery of robust internal and external performance requirements.Facilitating the internal audit process and the implementation/monitoring of any subsequent action plans.Mobilisation/demobilisation of any associated contracts.Work with peer group in other service areas with Clients to assist in issue resolution, cross working and business growth.
