Liam Smith Email & Phone Number

Middlesbrough, England, United Kingdom

• Grant Funding, Compliance, and Financial Reporting:
• Administer and process grant funding claims through IMS & other government agency portals relating to all programmes accessing funding.
• Assist with grant funding applications, adhering to criteria to maximize funding opportunities and support ongoing development projects.
• Collate and prepare information for audits, ensuring accuracy and alignment with regulatory standards set out in the Capital Funding Guide.
• Create and maintain financial records, including purchase orders, and invoices.
• Maintain and report on cash flow and incoming grant to the Finance directorate and manage the distribution of grant funding alongside the Finance department.Programme Management, Data Management & Reporting:

Middlesbrough, England, United Kingdom

• Communication:
• Distribute notifications to internal and external colleagues.
• Discuss monthly performance reports with project managers.
• Record and distribute meeting minutes.
• Update notes on systems to maintain up to date information.General Administration:
• Ensure documentation is updated regularly and saved appropriately for members of the team.

Middlesbrough, England, United Kingdom

• Recruitment, and distribution, of customer referrals:
• Assign caseworkers new referrals and provide them with relevant, case-specific information.
• Check customer eligibility for Thirteen's employability services.
• Contact ex-customers to see if they need employability support.
• Distribute referrals fairly across the team while monitoring caseworker caseloads.
• Inputting data onto the Hanlon and Inform systems ensuring information is accurate and up to date.

Billingham, England, United Kingdom

• Query Handling and Problem Solving:
• Offered technical advice about products, pond blueprints, maintenance, and filtration.
• Providing resolutions to challenging pond designs and faulty equipment.Orders:
• Handled a variety of payments and refunds using specialised software. Payments included cash, card, BACS, bank transfers, and international transfers.
• Inputted information from multi-sales channels (eBay, Amazon, website) onto inhouse software (Khaos Control).
• Maintained detailed financial transactions via email and inhouse CRM software.Customer Service:

Middlesbrough, England, United Kingdom

• Customer service: Offered advice to Customers on what to buy via face-to-face and telephonecommunications. Processed card payments, returns, and exchanges for customers. Ordered stock for customers using specialised.
• Flexible: Worked on different departments in quick succession. Managed my time and workload to accomplish tasks in a succinct manner.
• Located, and replenished, stock throughout the store, ensuring a high level of stock management.

Billingham, England, United Kingdom

• Handle telephone calls and Trade Counter Sales: Offering technical advice. Taking orders using in house software. Handle cash/card/cheque payments and refunds using specific software. Remain compliant with company.
• Processing orders: Input information from multi-sales channels onto inhouse software.
• Professional Customer Service: Respond to answer machine, website, email, Amazon and eBay messages. Resolve queries first time through taking ownership of the query and ensuring customer satisfaction is achieved..
• Communication: Communicating with couriers to ensure timely delivery of lost or delayed deliveries. Liaise with warehouse staff offering clear and concise information regarding orders. Maintain product information.
• Managing own workload while being flexible: Work on different departments in quick succession. Manage my time and workload to accomplish tasks in a succinct manner. Worked extra hours to manage customer expectations.

Middlesbrough, England, United Kingdom

• Achieved sales targets.
• Advised customers on their purchase.
• Approached customers and offered them advice on various products.
• Assisted customers via face-to-face and telephone communications.
• Flexible approach when working on different departments in quick succession.
• Handled cash sales, exchanges and returns.

Middlesbrough, England, United Kingdom

• Added products to the store’s Amazon storefront; ensuring detailed descriptions of books and correct prices.
• Assisted customers via face-to-face, telephone, email and Amazon communications.
• Assisted new members of staff in using software relevant to the shop.
• Locating stock within the stockroom and the store.
• Replenished and restocked the store ensuring a high level of stock management.
• Returned, exchanged and sold stock; using specific company software.

Master Of Arts - Ma, History, Pass

Bachelor Of Arts - Ba, History, Second Class Honours (First Division) - 2:1