Liam Smith Email & Phone Number

Middlesbrough, Gb

Middlesbrough, England, United Kingdom

Grant Funding, Compliance, and Financial Reporting:• Administer and process grant funding claims through IMS & other government agency portals relating to all programmes accessing funding. • Assist with grant funding applications, adhering to criteria to maximize funding opportunities and support ongoing development projects.• Collate and prepare information for audits, ensuring accuracy and alignment with regulatory standards set out in the Capital Funding Guide.• Create and maintain financial records, including purchase orders, and invoices.• Maintain and report on cash flow and incoming grant to the Finance directorate and manage the distribution of grant funding alongside the Finance department.Programme Management, Data Management & Reporting:• Collate and report on data and statistical information relating to all Homes England funded programmes and other funding streams including Brownfield Housing Funding.• Input, track and monitor grant information for all development schemes across all data systems.• Provide regular reports to local councils relating to the number of properties built in their region, ensuring accuracy in data and alignment with local development needs.• Monitor, disseminate and analyse all programme related data, contributing to data input and analysis requirements. • Organize and maintain physical and electronic filing systems, ensuring that all records relating to grant funding, programme data, and compliance are accessible and up-to-date.• Regularly report on progress towards meeting Homes England targets as laid out in the Strategic Partnership agreement and prepare documents outlining achievements for Board approval to assist with the Development Strategy and Strategic Plan. Administrative Support & Training:• Act as a Digital Champion for Thirteen by helping colleagues with MS365 and promoting smarter work practices.• Schedule and coordinate meetings, arranging venues, agendas, minutes, logistics, and meals.

Middlesbrough, England, United Kingdom

Communication: • Distribute notifications to internal and external colleagues.• Discuss monthly performance reports with project managers.• Record and distribute meeting minutes.• Update notes on systems to maintain up to date information.General Administration:• Ensure documentation is updated regularly and saved appropriately for members of the team.• Ensure KPI measures are recorded in line with the business targets.• Responsible for the collation of new build certification prior to property handover.Record Maintenance: • Create spreadsheets in a suitable format to allow data to be analysed. • Review internal data to ensure accurate records.• Undertake pre and post-handover processes of property information.• Undertake and administrate filing requirements relating to electronic, paper, and historic documentation.• Upload information to PowerBi dashboards and company specific programmes, like Orchard and Sequel.Finance:• Create and maintain financial records.• Raise purchase orders, sundry payments, and debtors invoices through internal systems.• Process boiler rebates for construction schemes.Training:• Act as a Digital Champion for my department by assisting others with MS365 programmes and encouraging colleagues to embrace smarter ways of working.• Assist others with using various functions on Microsoft Office programmes.• Train colleagues in key competencies including processes and systems.

Middlesbrough, England, United Kingdom

Recruitment, and distribution, of customer referrals: • Assign caseworkers new referrals and provide them with relevant, case-specific information.• Check customer eligibility for Thirteen's employability services.• Contact ex-customers to see if they need employability support.• Distribute referrals fairly across the team while monitoring caseworker caseloads.• Inputting data onto the Hanlon and Inform systems ensuring information is accurate and up to date. • Resolve customer queries via multiple communication channels. Communication: • Distribute notifications to colleagues inside and outside of the organisation.• Present monthly performance reports to management.• Record minutes of meetings and distribute these minutes to relevant colleagues.• Update notes on Inform to maintain up to date information.Finance:• Create and maintain financial records.• Raise purchase orders, sundry payments, and debtors invoices through internal systems.• Present monthly financial data to management.Record Maintenance: • Create spreadsheets in a suitable format to allow data to be analysed. • Complete full logs of referral data for each caseworker, referral source, and status within the system on a monthly rota to be analysed by management.• Complete caseload reviews on a monthly basis.• Review current methods of data referral and create better ways of collating the data.Compliance:• Lead backtracking exercises to maintain accurate information on systems used by internal and external colleagues.• Review internal systems to ensure data is being inputted correctly by staff.Training:• Act as a Digital Champion for my department by assisting others with MS365 programmes and encouraging colleagues to embrace smarter ways of working.• Assist others with using various functions on Microsoft Office programmes.• Train colleagues in key competencies including processes and systems.

Billingham, England, United Kingdom

Query Handling and Problem Solving:• Offered technical advice about products, pond blueprints, maintenance, and filtration.• Providing resolutions to challenging pond designs and faulty equipment.Orders:• Handled a variety of payments and refunds using specialised software. Payments included cash, card, BACS, bank transfers, and international transfers.• Inputted information from multi-sales channels (eBay, Amazon, website) onto inhouse software (Khaos Control).• Maintained detailed financial transactions via email and inhouse CRM software.Customer Service:• Demonstrated a polite and respectful disposition to both staff and customers.• Ensured tasks were followed-up and queries were resolved promptly.• Engaged with customer reviews online to resolve queries and identify areas of improvement.• Focussed on taking ownership of the situation to achieve customer satisfaction.• Handled complaints and worked to resolve issues promptly to achieve a positive outcome.• Responded to answer machine, website, email, Amazon, and eBay messages.Communication:• Contacted couriers to ensure timely delivery of lost or delayed deliveries.• Liaised with warehouse staff offering clear and concise information regarding orders.• Maintained and updated product information, stock levels, and blog posts on the company’s website.Workload Management:• Embraced new responsibilities to meet the needs of the customer and the business.• Managed my time and workload to accomplish tasks in a succinct manner.• Worked extra hours to manage customer expectations throughout the COVID-19 pandemic.Recruitment and Training:• Provided advice on applicant competencies and their compatibility with the job role for the Summer 2021 intake.• Trained team members in key competencies during their onboarding and orientation process, regarding product knowledge, inhouse software, and general queries.

Middlesbrough, England, United Kingdom

▪ Customer service: Offered advice to Customers on what to buy via face-to-face and telephonecommunications. Processed card payments, returns, and exchanges for customers. Ordered stock for customers using specialised company software.▪ Flexible: Worked on different departments in quick succession. Managed my time and workload to accomplish tasks in a succinct manner.▪ Located, and replenished, stock throughout the store, ensuring a high level of stock management.

Billingham, England, United Kingdom

▪ Handle telephone calls and Trade Counter Sales: Offering technical advice. Taking orders using in house software. Handle cash/card/cheque payments and refunds using specific software. Remain compliant with company guidelines and maintain detailed financial transactions.▪ Processing orders: Input information from multi-sales channels onto inhouse software.▪ Professional Customer Service: Respond to answer machine, website, email, Amazon and eBay messages. Resolve queries first time through taking ownership of the query and ensuring customer satisfaction is achieved. Maintain a professional image and demonstrate a polite and respectful disposition to all visitors to the organisation and those within the business.▪ Communication: Communicating with couriers to ensure timely delivery of lost or delayed deliveries. Liaise with warehouse staff offering clear and concise information regarding orders. Maintain product information, stock and blog posts on the company’s website.▪ Managing own workload while being flexible: Work on different departments in quick succession. Manage my time and workload to accomplish tasks in a succinct manner. Worked extra hours to manage customer expectations throughout the COVID-19 pandemic.

Middlesbrough, England, United Kingdom

• Achieved sales targets.• Advised customers on their purchase.• Approached customers and offered them advice on various products.• Assisted customers via face-to-face and telephone communications.• Flexible approach when working on different departments in quick succession.• Handled cash sales, exchanges and returns.• Handled tannoy announcements in a calm, confident and professional manner.• Located stock on the shop floor and in the stockroom.• Maintained a clean and orderly environment in the store.• Processed customer collections and items in lost property.• Provided information to customers regarding returning products.• Replenished and restocked the store ensuring a high level of stock management.• Returned, exchanged and sold stock; using specific company software.

Middlesbrough, England, United Kingdom

• Added products to the store’s Amazon storefront; ensuring detailed descriptions of books and correct prices.• Assisted customers via face-to-face, telephone, email and Amazon communications.• Assisted new members of staff in using software relevant to the shop.• Locating stock within the stockroom and the store.• Replenished and restocked the store ensuring a high level of stock management.• Returned, exchanged and sold stock; using specific company software.• Updated Amazon listings with prices and descriptions of products.

Master Of Arts - Ma, History, Pass

Bachelor Of Arts - Ba, History, Second Class Honours (First Division) - 2:1