Liam Speak Email & Phone Number

Manchester, England, United Kingdom

In my role within the accountancy department, I ensure timely resolutions and improve client satisfaction by collaborating with platform developers in addressing a wide range of client issues related to accruals, reports, and platform Issues. I escalated technical platform issues to developers with clear client insights, resulting in swift, effective solutions that enhanced platform reliability. I managed a diverse, high-profile client base by prioritizing and scheduling urgent calls to… Show more In my role within the accountancy department, I ensure timely resolutions and improve client satisfaction by collaborating with platform developers in addressing a wide range of client issues related to accruals, reports, and platform Issues. I escalated technical platform issues to developers with clear client insights, resulting in swift, effective solutions that enhanced platform reliability. I managed a diverse, high-profile client base by prioritizing and scheduling urgent calls to guarantee prompt resolutions and reinforce client trust. Moreover, I empowered accurate diagnostics and streamlined client support by utilizing my expertise in LINUX to investigate and resolve platform issues efficiently. Show less

Adlington, England, United Kingdom

As the Customer Service Manager, I worked closely with site managers from top home-building developers to deliver comprehensive post-installation aftercare. My role involved managing a high-volume workflow, overseeing new projects, handling aftercare requests, and balancing supply and demand. In cases of high-level complaints, I coordinated with relevant personnel to achieve timely, precise resolutions. Furthermore, I managed inventory based on engineers' inspection reports to ensure all tasks… Show more As the Customer Service Manager, I worked closely with site managers from top home-building developers to deliver comprehensive post-installation aftercare. My role involved managing a high-volume workflow, overseeing new projects, handling aftercare requests, and balancing supply and demand. In cases of high-level complaints, I coordinated with relevant personnel to achieve timely, precise resolutions. Furthermore, I managed inventory based on engineers' inspection reports to ensure all tasks met the highest standards. Show less

Adlington, England, United Kingdom

As the Project Manager, I coordinated with internal and external contract and site managers on large-scale projects for main contractors like Taylor Wimpey and David Wilson Homes—overseeing resource management, materials, and operational targets. I led the ordering process for essential items, ensuring prompt delivery and installation. By managing internal resources and supervising warehouse staff, I made sure each plot was glazed and cavity closures were delivered. Additionally, I work with… Show more As the Project Manager, I coordinated with internal and external contract and site managers on large-scale projects for main contractors like Taylor Wimpey and David Wilson Homes—overseeing resource management, materials, and operational targets. I led the ordering process for essential items, ensuring prompt delivery and installation. By managing internal resources and supervising warehouse staff, I made sure each plot was glazed and cavity closures were delivered. Additionally, I work with NFS managers to enhance internal processes and address any site queries, from installation delays to material issues, to maintain seamless project progression. Show less

In my capacity, I conducted trading activity analyses to correct anomalies before client distribution and performed root cause analysis as needed. I verified prices against Bloomberg and reconciled both exchange-traded and over-the-counter derivatives for a high-profile client, ensuring compliance with strict SLAs and quality standards. My role included completing collateral reconciliations, managing margin calls, and adhering to rigorous processes/procedures in alignment with client agreements… Show more In my capacity, I conducted trading activity analyses to correct anomalies before client distribution and performed root cause analysis as needed. I verified prices against Bloomberg and reconciled both exchange-traded and over-the-counter derivatives for a high-profile client, ensuring compliance with strict SLAs and quality standards. My role included completing collateral reconciliations, managing margin calls, and adhering to rigorous processes/procedures in alignment with client agreements and the bank’s internal protocols. Show less

Manchester, England, United Kingdom

In my role, I liaised with relationship managers to establish payment instructions for customers and collaborated with them to determine preferred currency conversions. Skilled across Inward FX, Outward FX, and electronic banking, I demonstrated flexibility by supporting multiple teams. I booked foreign exchange deals for customers through the marketplace and by coordinating with dealers in Edinburgh, Manchester, and London. In addition, I managed customer account details and processed large… Show more In my role, I liaised with relationship managers to establish payment instructions for customers and collaborated with them to determine preferred currency conversions. Skilled across Inward FX, Outward FX, and electronic banking, I demonstrated flexibility by supporting multiple teams. I booked foreign exchange deals for customers through the marketplace and by coordinating with dealers in Edinburgh, Manchester, and London. In addition, I managed customer account details and processed large payments on behalf of individuals and companies. Show less

Manchester, England, United Kingdom

At the Royal Bank of Scotland, I drove team performance and enhanced output by liaising with colleagues, managers, and technical specialists. I managed customer account details, made large payments on behalf of customers and companies, and confirmed payment amounts by phone to ensure accuracy. I verified significant payments to maintain 100% quality before release—providing feedback on any discrepancies to team members.