Liam Steed Email & Phone Number

Audenshaw, England, Gb

Manchester Area, United Kingdom

Production/ Operations Vibox Limited is a gaming PC specialist company, operating since 2009 • Lead by example showing good leadership attributes, high level of focus, energy and drive and the ability to manage staff• Oversee workshop, receipt, storage, dispatch goods in line with sales order/pick list/transport and maintenance operations on a wide variety of products• Register, admin, trained and review new recruit, maintaining a high standard of security, health and safety and hygiene• Coached and motivated a large team in peak and off- peak periods in the pursuit of demanding cost, productivity and quality targets• Identifying staff strengths and cross training to ensure versatility during busy and testing times to allow for staff rotation• Record and monitor specification, manage stock control and purchase orders, paying close attention to every detail to ensure accuracy• Actively manage the day to day running and operational performances through several 1st line managers and team• Attend and contribute to weekly/monthly meetings with director and managers• Plan work Rotas, assign tasks appropriately, staff appraisal and disciplinaries when necessary and lead a high performing team• Set up layout and ensured efficient space utilisation, implementing procedures and best practices• Ensure and deliver smooth project on time and to cost• Liaising extensively with clients and subcontractors to fulfil successful project objective and the ability to think outside the box and build new relationships• Achieving the smooth running of a project by managing and working to a schedule to meet a proposed deadline• Strategically manage workshop/other duties in compliance with company's policies and vision. Initiate, coordinate and enforce optimal operational policies and procedures• Successfully implemented change by demonstrating outstanding verbal and written, proven decision making and problem-solving skills

Stockport, England, United Kingdom

*Logged all faulty stock and arranging for the return to relevant suppliers for either credit, replacement, or repair *Developed successful dialogue with owner of the business and working on a budget for purchasing daily *Successfully negotiated pricing with suppliers *Built up a basic knowledge of SAGE *Ensured the smooth running of stock control by monitoring stock levels *Repaired faulty stock with the aim of returning it to main stock to be re-used *Listed for sale at discount prices any stock that could not be returned to mainstream, which were monitors and PC tower cases, this would be done via both Ebay and Amazon

Stockport, England, United Kingdom

*Developed full knowledge of the inner workings of a PC by learning how to build and test *Installation of computer components such as motherboard, hard drive, ram, processor, while ensuring tidy cable management *Created and implemented all online sales listings of gaming PCs on Amazon and Ebay *Developed and improved skills in Microsoft Excel and Adobe Photoshop *Monitored sales levels and adjustments of prices, specification and images were required to stay ahead of the competition

Newton Aycliffe, England, United Kingdom

*Offered full support to customers in both a sales and troubleshooting capacity *Booked in dehumidifier and water cooler repairs for customers *Excelled in and enjoyed the sales aspect of the role, especially face to face*Assisted with outgoing and incoming company mail

Orlando, Florida, United States

Haunted Mansion Butler at Magic Kingdom theme park *Enjoyed rotation around the attraction as it gave me a taste of all aspects of hospitality *Enjoyed the challenge of undertaking fire drills to ensure the safety of guests in emergency situations *Experienced daily interaction with both able bodied and disabled guests, which was rewarding *Assisted with health and safety during parade events, ensuring all guests were in safe areas before and during the character parades

Old Trafford, England, United Kingdom

*Searched for new business and potential customers *Achieved both walk in and telephone sales *Assisted with customer service complaints and general customer service in a professional manner *In charge of customer resolution centre on Ebay and PayPal in line with company policy *Assisted with packing orders in the warehouse when short staffed *Built a good team of customer service advisors *Assisted with customer complaint escalations by always putting their needs first and developing good relations*Successfully removed negative feedback on a weekly basis by building good customer rapport *Negotiated and set up trade accounts with several independent sports nutrition shops