Liam Tozer Email & Phone Number

Brisbane City, Qld, Au

Australia

• State Training Management Role - Managing and supporting of 30+ stores capabilities with key accounts in Product Services• Implementing effective sales strategies (short, medium and long-term plans)• Working with clients to identify new growth opportunities• Analysing sales and customer service data to identify issues and opportunities for improvement• Building strong relationships with key account holders• Develop sales capability to drive profitable sales growth in… Show more • State Training Management Role - Managing and supporting of 30+ stores capabilities with key accounts in Product Services• Implementing effective sales strategies (short, medium and long-term plans)• Working with clients to identify new growth opportunities• Analysing sales and customer service data to identify issues and opportunities for improvement• Building strong relationships with key account holders• Develop sales capability to drive profitable sales growth in services• Create and implement action plans for identified stores and territories with tangible outcomes and achievable time frames• Work directly with store leaders to facilitate learning programs and coaching solutions that support sales• Conduct skill assessments, gap analysis and action planning utilising standardised tools and reports for internal and external stakeholders• Measuring success and improvement of services product sales in assigned locations• Work in collaboration with relevant teams to provide feedback, input and expertise into the development and improvement of sales, learning programs and communications• Ensure ongoing proficiency in all internal systems with sales of service products• In store management and leading of team members in giving a superior shopping experience through all contact pointsMy role looks at helping change behaviours and strategies to the following services and external accounts at The Good Guys:- Telstra- AGL- SolarHart- Gold Service Extras (StoreCash)- Mobile Extras Show less

• Leading of 13+ stores on a national scale – main liaison between stores to HQ• Managing of the Scooter Hut account with suppliers (Kaabo, Inmotion etc) and direct contact for all key stakeholders• Driving of day to day results, KPI’s and retail metrics• Generate sales reports and forecasts• Training creator and co-ordinator of product knowledge, HR and health andsafety modules on SAP Litmos Program• Training of all staff – HQ, Retail store managers, part time and… Show more • Leading of 13+ stores on a national scale – main liaison between stores to HQ• Managing of the Scooter Hut account with suppliers (Kaabo, Inmotion etc) and direct contact for all key stakeholders• Driving of day to day results, KPI’s and retail metrics• Generate sales reports and forecasts• Training creator and co-ordinator of product knowledge, HR and health andsafety modules on SAP Litmos Program• Training of all staff – HQ, Retail store managers, part time and casuals• Head of Visual Merchandising – creation of designs, signage, planograms,product window displays, new concepts in display fixtures• Team lead on new store builds –working with shop fitting teams, contractors,builders and landlords• On boarding of all new team members in the retail sector – conduct training,create booklets, organise uniforms and name badges• Management of security, health and safety and everyday operations in all retailstores• All standard Retail operations – POS (Vend, BigCommerce & Unleashed),opening and closing of stores, stock handling, invoice management,reconciliation, rostering, wages, budgets and banking across multi-sites.• Monitoring and controlling national stocktakes and ensuring stock integrityacross multiple sites• In store management and leading of team members in giving a superior shopping experience through all contact points including in-person, phone, email and online Show less

• Providing a fan-centric, superior shopping experience through all contact points for the shop including in-person, phone, email and online• Managing a team of casuals (including roster and budget)• Coordinating and attending off site Brisbane Lions events – interstate games,family fun days, AFLW games• In store and outlet merchandising and stock level management• Lions Shop website maintenance and processing online orders• All standard Retail operations – POS (Vend… Show more • Providing a fan-centric, superior shopping experience through all contact points for the shop including in-person, phone, email and online• Managing a team of casuals (including roster and budget)• Coordinating and attending off site Brisbane Lions events – interstate games,family fun days, AFLW games• In store and outlet merchandising and stock level management• Lions Shop website maintenance and processing online orders• All standard Retail operations – POS (Vend, BigCommerce & Shippit), openingand closing of the store, stock handling, invoice management, reconciliation and banking Show less

In my time at Rebel Sports I have taken on a number of roles including:- Store Supervisor/Manager- Head of Footwear Department- Team Leader- Recruiter- Platinum Club Salesperson (top 3 nationally)- Store refit and new store development

Setting up and visually merchaindising new Rebel Sport stores and/or improving the customer experience at previous Rebel Sports.