Liam Travis Email & Phone Number

Manchester, United Kingdom

Current responsibilities IT team to be a point of escalation for support and infrastructure queries. Working to implement, configure and maintain of the company’s core IT infrastructure.Main Duties/Projects:• Netapp storage Administrator• Creating and deploying a windows 10 image using Microsoft Windows Deployment Services (WDS)• Designed and implemented a solution to comply with MFID II clock synchronisation • Responsible for deployment and management of corporate AV solution• Implement PowerShell scripts to automate business processes • Conducting a hardware refresh project across 7 sites upgrading all windows 2008 server to 2016 and windows 7 PC's to windows 10 • Implementing Cisco Meraki AP’s• Responsible for the mentoring and technical development of other IT support staff • Dell Sonicwall Firewall Administrator• Provide Windows Server 2008-2016, Windows 7-10 Support• Domain group policy configuration• Manage VMWare environment• Responsible for software packaging • Administrative support for Microsoft Exchange• Administrative support for Mitel MiVoice Business

Manchester, United Kingdom

Current responsibilities are to provide 2nd line support to both windows desktop and infrastructure support. Acting as an escalation point to the external 1st line support using an ITIL ticketing system. Main Duties include:• Implemented AD auditing and file system auditing for the business• Packaging applications for deployment via SCCM• Decommissioning 2003 DC’s for 2012 DC’s • Full application packaging lifecycle from application discovery through to release and upgrades• Configuring and creating VMware hosts on ESXI infrastructure• Managing DFS, DNS, AD, DHCP• Managing Sophos consoles and endpoints• Experience in Powershell, VBscript & VB.net

Responsible for the maintenance of the business infrastructure in a fast paced and high pressure environment. Working closely with a team to resolve day to day issues in a timely manner.Main duties included:• Maintaining NetApp backups • Managing Mitel controllers and Xarios call recorders• Creating automation processes and small programs using VBscript and .Net• Server support 2008/2012 within VMware 5.5 data centres• Supporting trading platforms Bloomberg, Fidessa & Figaro • Managing Exchange 2003 & 2010• Troubleshooting network issues either site to site or MPLS network• Migrating 2003 servers to 2008• Managing Active Directory, Group Policy, DNS, Sites and Services• Blackberry Enterprise Server• Creating and maintaining images within WDS

Working as part of a 1st line IT Service Desk team working with the ITIL process to ensure accurate recording of all reported incidents, changes and service requests that affect the IT Infrastructure. I was the single point of contact for all IT related requests and incident reporting, using a call logging system to logging calls and call 3rd parties. Main duties included:• Managed and Administered Windows XP Visa and Windows 7 workstations and laptops.• Supported all Microsoft Office products particularly Outlook 2003/2007/2010.• Citrix Presentation server 4.0• Managed Exchange 2003 & 2008 R2 • Added, maintained and removed objects within Active Directory.• Deployment of software packages• Handle the tasks of providing technical support on Citrix products to customers via phone and email• Using remote control software tools to provide fault resolution and diagnosis.• Supporting Mitel and Alcatel phone systems• Working knowledge of Hyper-V and VMware • Good knowledge of user profiles and the Windows registry

Bachelor Of Technology (Btech), Ict General Practitioner, Merit

High School