Liam Tufnell Email & Phone Number

Eastbourne, Gb

Eastbourne, Gb

East Grinstead, England, United Kingdom

Promoting the Club’s brands as Champions of the Great Outdoors through developing and arranging engaging Events and Exhibitions that align to Club ambitions and maximise opportunities for member/customer value, acquisition and retention, together with future revenue growth. To promote and expand the Club’s B2B Pop-up campsite revenue opportunities through researching and sourcing suitable partners including festival and outdoor event organisers.Provide oversight of any… Show more Promoting the Club’s brands as Champions of the Great Outdoors through developing and arranging engaging Events and Exhibitions that align to Club ambitions and maximise opportunities for member/customer value, acquisition and retention, together with future revenue growth. To promote and expand the Club’s B2B Pop-up campsite revenue opportunities through researching and sourcing suitable partners including festival and outdoor event organisers.Provide oversight of any associated experiential plans supporting PR, campaigns and sponsorship. Specifically to manage and support the production and marketing of the Club’s annual ClubFest event. Manage the Clubs electrical equipment hire revenue and other campsite capabilities and oversee the Club’s Exhibitions and develop plans for Experience Freedom activity events. Show less

East Sussex, England, United Kingdom

Working as a freelance event manager and team leader. Ensuring seamless event operations, and staff wellbeing at the below events and many more.-Organising and supporting 60+ volunteers as the Welfare Manager for Mile 22 at the London Marathon.-Managing 30+ staff for the Salvation Army as a Team Leader, ensuring optimal donations.-Stage Manager at the Museum & Heritage show.

Melbourne, Victoria, Australia

Managed all supplier engagements for Australia’s largest free music festival, "St Kilda Festival 2024," overseeing strategic planning, operational site management and stakeholder engagement of 160+ clients. Additionally, I successfully resolved historical operational challenges, completing the project ahead of schedule, and spearheaded a new vendor-focused pre-festival event, garnering positive feedback and government funding.- Managed all on-site vending, organising the implementation… Show more Managed all supplier engagements for Australia’s largest free music festival, "St Kilda Festival 2024," overseeing strategic planning, operational site management and stakeholder engagement of 160+ clients. Additionally, I successfully resolved historical operational challenges, completing the project ahead of schedule, and spearheaded a new vendor-focused pre-festival event, garnering positive feedback and government funding.- Managed all on-site vending, organising the implementation of operational requirements such as power, spacing, and infrastructure for 160+ vendors while ensuring diverse F&B offerings were available to facilitate 400,000 festival attendees.- Engineered the creation and design of a streamlined cross-departmental data management system and process to mitigate the risk of errors, helping to resolve historical issues.-Utilised high-level interpersonal skills, including negotiation and conflict resolution, to resolve local residents and business owner's historical complaints regarding the festival. -Independently managed scope, time, and budget constraints, showcasing proactive project management by anticipating and mitigating potential issues to deliver results on time and within budget.-Conceptualised, pitched, and directed a novel initiative within the music festival framework “Locals Playing Locals” which showcased local musicians at local venues across the community. Benefiting stakeholders and receiving positive feedback along with local government funding. Show less

Melbourne, Victoria, Australia

Responsible for all ticketing operations for Australia's largest and longest-running short film festival, "St Kilda Film Festival 2023," overseeing 66 unique screenings and workshops at nine different venues. Achieved record attendance, including a 32% increase from the previous year, by strategically overselling events based on data analysis of past sales trends. -Due to my performance, I was actively recruited for a promotion to a newly created role after this contract and kept on at… Show more Responsible for all ticketing operations for Australia's largest and longest-running short film festival, "St Kilda Film Festival 2023," overseeing 66 unique screenings and workshops at nine different venues. Achieved record attendance, including a 32% increase from the previous year, by strategically overselling events based on data analysis of past sales trends. -Due to my performance, I was actively recruited for a promotion to a newly created role after this contract and kept on at the company.-Played a pivotal role in the success of the VIP Opening Night Gala event through stakeholder engagement and lead generation to ensure full capacity. -Complete project lifecycle management of 66 screenings and workshops, from webpage event creation and ticketing platform management to on-site box office and customer service management.-Organised all venue management and event details, including ticket distribution, pricing strategies and sales.-Recruited, trained, and managed a team of 29 box office staff and volunteers.-Responsible for VIP stakeholder engagement and lead generation, resulting in the highest sales attendance for the Opening Night Gala in 19 years. Show less

Turkey

Resort manager responsible for implementing the TUI BLUE® brand while managing 30-40 personnel teams. Responsible for 1000+ weekly guests, excelling in resort management, logistical operations, sales, implementation of entertainment programs, and customer service. -I onboarded and trained all 40 staff upon arrival in Turkey, ensuring cross-departmental cooperation while delivering the TUI Blue® Brand.-Led multiple departments to achieve the "Diamond Pin" award from TUI, attaining… Show more Resort manager responsible for implementing the TUI BLUE® brand while managing 30-40 personnel teams. Responsible for 1000+ weekly guests, excelling in resort management, logistical operations, sales, implementation of entertainment programs, and customer service. -I onboarded and trained all 40 staff upon arrival in Turkey, ensuring cross-departmental cooperation while delivering the TUI Blue® Brand.-Led multiple departments to achieve the "Diamond Pin" award from TUI, attaining the highest company-wide NPS (Net Promotor Score) results in 2022 for Resort Overall, Staff Service, Entertainment Program, Sports Offering, and Blue Guide Service.-Conducted monthly staff reviews and coached my teams in sales techniques, conflict resolution, complaint handling, and overcoming operational-related issues swiftly and efficiently.-24/7 manager on call for all emergency situations and trained in crisis management. Resolved multiple flight cancellations and serious resort incidents.-Trained in change management to implement transition to new IT systems and practices. Show less

Woolacombe, England, United Kingdom

I was responsible for all facets of resort management, including guest services, housekeeping, leisure services, maintenance, food and beverage, grounds, and retailing. With a focus on effective leadership, I ensured the highest standards of customer service and played a key role in ensuring day-to-day operations ran smoothly. -My responsibilities also encompassed HR and people management, resolving complex employee issues via conflict resolution and escalation where needed… Show more I was responsible for all facets of resort management, including guest services, housekeeping, leisure services, maintenance, food and beverage, grounds, and retailing. With a focus on effective leadership, I ensured the highest standards of customer service and played a key role in ensuring day-to-day operations ran smoothly. -My responsibilities also encompassed HR and people management, resolving complex employee issues via conflict resolution and escalation where needed. -Successfully implemented health and safety checks, fire regulations, and hygiene standards as part of facilities and site management duties. -Managed procurement purchases and contractor relationships, demonstrating effective decision-making within a broad framework. -Optimized staff efficiency through strategic allocation of duties, conducting performance reviews, and setting targets, resulting in improved overall performance and staff retention. Show less

Portugal, Spain, Crete, Lapland, Gran Canaria & Bulgaria

Directly managing teams of 10-15 and overseeing wider teams of 40, I achieved the highest customer feedback scores globally in 2017 by implementing innovative entertainment schedules across 9 hotels in 5 countries. Recognized with 3 rapid promotions in 4 years, I excelled in direct line management, event organization team development, and handling emergency situations, earning accolades for outstanding customer service and sales performance.-Attained the highest sales in the Costa… Show more Directly managing teams of 10-15 and overseeing wider teams of 40, I achieved the highest customer feedback scores globally in 2017 by implementing innovative entertainment schedules across 9 hotels in 5 countries. Recognized with 3 rapid promotions in 4 years, I excelled in direct line management, event organization team development, and handling emergency situations, earning accolades for outstanding customer service and sales performance.-Attained the highest sales in the Costa Blanca region for multiple months consecutively as a new-to-role sales representative.-Performed and taught public speaking, digital presentations, dancing, and comedy sketches to large audiences of 300+ and 500+ guests.-Developed and implemented new concepts, featured in company training manuals, and designed/led new excursion programs, as well as training new to role staff.-Managed IT systems, Apps, schedules, reports, and sales trackers, demonstrating proficiency in data analysis and technology Show less

Lewes, England, United Kingdom

Reporting directly to the CEO and COO I was responsible for administration duties such as resolving all customer service matters and handling client relations, as well as assisting in improving lead-time accuracy and production line management. -Responsible for end-to-end management of B2B and B2C relations, overseeing stock control, supply chain, and production line management along with product quality control.-Implemented new company policies and procedures, leading to a 42%… Show more Reporting directly to the CEO and COO I was responsible for administration duties such as resolving all customer service matters and handling client relations, as well as assisting in improving lead-time accuracy and production line management. -Responsible for end-to-end management of B2B and B2C relations, overseeing stock control, supply chain, and production line management along with product quality control.-Implemented new company policies and procedures, leading to a 42% increase in lead time accuracy and increased customer satisfaction. -Successfully navigated international export and import logistics, including compliance with country-specific laws and adapting company policy to new Brexit regulations.- Ensured the company met and passed Health & Safety Executive inspections, advising CEO on improvements needed and implementing them, as well as adapting to COVID-19-specific health and safety standards. Show less

Hanoi, Hanoi, Vietnam

Developed, financed, and launched a successful motorcycle sales and tour company. I drove continuous company growth through effective sales strategies and customer retention, resulting in expanded shops and increased demand. Managing all aspects of the business before selling it.- Thrived in a highly competitive market, putting our 2 main competitors out of business, due to our sales performance.- Located, negotiated and managed the acquisition of two new properties, managing the… Show more Developed, financed, and launched a successful motorcycle sales and tour company. I drove continuous company growth through effective sales strategies and customer retention, resulting in expanded shops and increased demand. Managing all aspects of the business before selling it.- Thrived in a highly competitive market, putting our 2 main competitors out of business, due to our sales performance.- Located, negotiated and managed the acquisition of two new properties, managing the layout, staffing and installation of new premises.- Designed bespoke itineraries, products and tours for clients with varied budgets, requirements and time frames.- Hired and managed a multinational team, motivating and leading by example.- Responsible for all cash transactions, company policies, stock management, staff scheduling and property maintenance. Show less

Hanoi, Hanoi, Vietnam

Led tours and cruises, being responsible for the entertainment and safety of groups exceeding 150 individuals in remote destinations, consistently ensuring high customer satisfaction. Oversaw various recreational activities and performed public speaking on guided cultural tours at the busiest hostel in Southeast Asia. - I managed equipment, instructed and guided rock climbing, water skiing, wakeboarding, banana boating activities, and speed boat driving.- Met all sales targets… Show more Led tours and cruises, being responsible for the entertainment and safety of groups exceeding 150 individuals in remote destinations, consistently ensuring high customer satisfaction. Oversaw various recreational activities and performed public speaking on guided cultural tours at the busiest hostel in Southeast Asia. - I managed equipment, instructed and guided rock climbing, water skiing, wakeboarding, banana boating activities, and speed boat driving.- Met all sales targets, achieving top sales of the month multiple times, receiving promotions and salary increases.- Resilient and self-motivated, working 24/7, on a remote, isolated island and cruise ship, managing 150 guests and ensuring their safety.- Adapted quickly, independently and proactively to issues such as hurricanes, injuries and conflict resolution between inebriated guests. Show less