Liam Walker Email & Phone Number

Derby, Gb

Chesterfield, England, United Kingdom

Tamworth, England, United Kingdom

Kegworth, England, United Kingdom

• Spearheaded the transition of the night shift at the fully automated Mars Contract with DHL from a mop-up shift to a mirror of the day shift, successfully aligning operations with new customer forecasting and achieving full operational status.• Recruited and onboarded 3 Shift Managers, 10 First Line Managers, and 4 Superusers within the initial three months, demonstrating exceptional leadership skills during a peak operational period.• Identified reporting gaps and implemented bi-hourly meetings along with a comprehensive tracker, enhancing visibility into current operational status and contributing to informed decision-making.• Accepted the role on a full-time basis after three months, showcasing adaptability and a proactive approach to challenges in a time-sensitive and dynamic operational environment.• Demonstrated proficiency as a SmartTime SuperUser, showcasing a high level of expertise in workforce management tools and contributing to operational efficiency.• Led the start-to-finish implementation of Arco PPE Vending Machines, showcasing strong project management skills and ensuring the successful integration of new technologies into the operational workflow.• Played a pivotal role in the expansion of operational responsibilities by fully implementing a second customer on nights, contributing to the overall growth and success of the DHL operations.

Lichfield, England, United Kingdom

• Led the setup and management of a new state-of-the-art warehouse for ASOS, positioning it as a flagship site for GXO and overseeing the transition to full automation.• Currently supervising 250-300 Direct Customer Orders (DCOs) on the night shift, ensuring the timely processing and delivery of next-day orders with meticulous attention to detail and adherence to customer expectations.• Holding overall responsibility as the most senior manager on the night shift, managing multiple departments including Pick, Inbound, Transport, Pack, Item Sort, and Prob Res to guarantee seamless operations.• Pioneered employee engagement initiatives, driving the adoption of the reward and recognition scheme among Front-Line Managers (FLMs) and Direct Customer Order (DCO) teams to foster a positive work environment.• Demonstrated a commitment to personal development, playing a pivotal role in the continuous growth of the contract by investing in training and skills enhancement, contributing to the delivery of best-in-class customer service.• Successfully navigated the challenges of managing a demanding night shift service for next-day orders, proactively addressing failures by understanding processes and root causes, ensuring minimal impact on customer satisfaction.• Positioned the facility as a key contributor to GXO's success by overseeing and coordinating diverse departments, including Pick, Inbound, Transport, Pack, Item Sort, and Prob Res, to achieve operational excellence and meet customer demands.

Kegworth, England, United Kingdom

• Led Manufacturing and Outbound processes on a Pharmaceuticals contract, ensuring meticulous adherence to strict guidelines by all employees.• Conducted essential shift briefs and handovers critical to the day-to-day operations, utilizing the Oracle WMS system to meticulously track picking and manufacturing activities throughout each shift.• Collaborated with the agency to manage staffing levels, ensuring alignment with the required kits specified by the Government.• Played a pivotal role in maintaining safety during the pandemic, as the pharmaceutical contract was instrumental in meeting crucial healthcare needs.• Departed when the contract concluded, coinciding with the Government's decision to halt production due to the perceived cessation of the need for pharmaceuticals production during that period.

Uttoxeter, England, United Kingdom

Uttoxeter, England, United Kingdom

Uttoxeter, England, United Kingdom

Uttoxeter, England, United Kingdom