I am a results-oriented and performance-driven Senior Operations Manager with a proven track record of enhancing efficiency and excellence in logistics, manufacturing, and automation. Specialising in senior leadership roles, I excel in Automation Integration and Employee Development and Engagement. I bring a strategic mindset to crafting innovative strategies, streamlining processes, and optimizing supply chain logistics to orchestrate seamless and high-performance operations.As a demonstrated leader in cross-functional team management, I am dedicated to achieving organisational goals and elevating overall performance. My expertise lies in deploying cutting-edge automation technologies to refine manufacturing processes, reduce costs, and significantly enhance productivity. Notable achievements include:• Strategised Nightshift Transformation: Engineered the successful transition of the Nightshift at DHL, ensuring seamless operations through comprehensive tracking systems and two hourly meetings.• Revolutionised Operational Efficiency: Pioneered the implementation of SmartTime and Arco PPE Vending Machines at DHL Mars Contract, showcasing adept project management skills.• Senior Management Expertise at Flagship Site: Steered operations as the most senior manager on the nightshift at GXO Logistics ASOS Contract, responsible for 250-300 DCOs, and successfully implemented next day delivery service for ASOS.• Innovative Employee Engagement Leadership: Spearheaded employee engagement initiatives at GXO Logistics, driving the utilization of reward and recognition schemes, fostering a positive workplace culture, and emphasising personal development.• Dynamic Operational Expansion: Successfully managed the implementation of a second customer on the night shift at DHL Mars Contract, contributing to contract growth and operational success.• Operational Revitalisation in Rugeley: Successfully revitalized an underperforming JCB/DHL site in Rugeley, transforming it from a red site to one of the highest-scoring sites in the country in engagement scores within eight months.I am a dynamic and strategic leader with excellent communication and leadership skills, committed to delivering exceptional results in dynamic and challenging senior management settings. Let's connect to explore how my expertise can contribute to your organization's success.Let's connect to explore how my expertise can contribute to the success of your organization. Together, we can drive operational excellence and achieve new heights of efficiency.
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Operations ManagerGxo Logistics, Inc.Derby, Gb -
Nights Warehouse Shift ManagerGist Limited Aug 2024 - PresentChesterfield, England, United Kingdom -
Nights Operations ManagerA.P. Moller - Maersk Nov 2023 - Mar 2024Tamworth, England, United Kingdom -
Senior Operations ManagerDhl Aug 2022 - Nov 2023Kegworth, England, United Kingdom• Spearheaded the transition of the night shift at the fully automated Mars Contract with DHL from a mop-up shift to a mirror of the day shift, successfully aligning operations with new customer forecasting and achieving full operational status.• Recruited and onboarded 3 Shift Managers, 10 First Line Managers, and 4 Superusers within the initial three months, demonstrating exceptional leadership skills during a peak operational period.• Identified reporting gaps and implemented bi-hourly meetings along with a comprehensive tracker, enhancing visibility into current operational status and contributing to informed decision-making.• Accepted the role on a full-time basis after three months, showcasing adaptability and a proactive approach to challenges in a time-sensitive and dynamic operational environment.• Demonstrated proficiency as a SmartTime SuperUser, showcasing a high level of expertise in workforce management tools and contributing to operational efficiency.• Led the start-to-finish implementation of Arco PPE Vending Machines, showcasing strong project management skills and ensuring the successful integration of new technologies into the operational workflow.• Played a pivotal role in the expansion of operational responsibilities by fully implementing a second customer on nights, contributing to the overall growth and success of the DHL operations. -
Operations ManagerGxo Logistics, Inc. Apr 2022 - Aug 2022Lichfield, England, United Kingdom• Led the setup and management of a new state-of-the-art warehouse for ASOS, positioning it as a flagship site for GXO and overseeing the transition to full automation.• Currently supervising 250-300 Direct Customer Orders (DCOs) on the night shift, ensuring the timely processing and delivery of next-day orders with meticulous attention to detail and adherence to customer expectations.• Holding overall responsibility as the most senior manager on the night shift, managing multiple departments including Pick, Inbound, Transport, Pack, Item Sort, and Prob Res to guarantee seamless operations.• Pioneered employee engagement initiatives, driving the adoption of the reward and recognition scheme among Front-Line Managers (FLMs) and Direct Customer Order (DCO) teams to foster a positive work environment.• Demonstrated a commitment to personal development, playing a pivotal role in the continuous growth of the contract by investing in training and skills enhancement, contributing to the delivery of best-in-class customer service.• Successfully navigated the challenges of managing a demanding night shift service for next-day orders, proactively addressing failures by understanding processes and root causes, ensuring minimal impact on customer satisfaction.• Positioned the facility as a key contributor to GXO's success by overseeing and coordinating diverse departments, including Pick, Inbound, Transport, Pack, Item Sort, and Prob Res, to achieve operational excellence and meet customer demands.
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Production Shift ManagerKuehne+Nagel Sep 2021 - Apr 2022Kegworth, England, United Kingdom• Led Manufacturing and Outbound processes on a Pharmaceuticals contract, ensuring meticulous adherence to strict guidelines by all employees.• Conducted essential shift briefs and handovers critical to the day-to-day operations, utilizing the Oracle WMS system to meticulously track picking and manufacturing activities throughout each shift.• Collaborated with the agency to manage staffing levels, ensuring alignment with the required kits specified by the Government.• Played a pivotal role in maintaining safety during the pandemic, as the pharmaceutical contract was instrumental in meeting crucial healthcare needs.• Departed when the contract concluded, coinciding with the Government's decision to halt production due to the perceived cessation of the need for pharmaceuticals production during that period. -
Operations ManagerDhl Sep 2017 - Oct 2019Uttoxeter, England, United Kingdom
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First Line ManagerDhl Oct 2014 - Sep 2017Uttoxeter, England, United Kingdom
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SupervisorDhl Oct 2012 - Oct 2014Uttoxeter, England, United Kingdom
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Team LeaderDhl Oct 2010 - Oct 2012Uttoxeter, England, United Kingdom
Frequently Asked Questions about Liam Walker
What company does Liam Walker work for?
Liam Walker works for Gxo Logistics, Inc.
What is Liam Walker's role at the current company?
Liam Walker's current role is Operations Manager.
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Liam Walker
Results Driven Fitness Professional | Specialising In Fat Loss & Body Transformations For Busy ProfessionalsLondon -
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Liam Walker
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