Working alone or as part of a team designing, managing and optimising the backbone of clients IT infrastructure, ensuring robustness, scalability, and high availability across diverse networks and platforms. Through a hands-on approach, I have successfully executed the following key responsibilities:Provide technical support and troubleshooting during deployments, ensuring timely issue resolution. Act as a point of escalation for complex support issues.Implement security measures and ensure compliance with regulations.Configure, deploy, and manage server environments (Dell, HPE, VMware, Microsoft).Lead Office 365 migrations, including planning, deployment, and post-migration support.Implement Microsoft Intune for mobile device management and endpoint protection.Administer network infrastructure, including routers, switches, firewalls, and VPNs. (Cisco, Dell, HP, WatchGuard, Draytek).Implement secure backup solutions, disaster recovery planning.Document and design internal procedures and provide knowledge sharing.Mentor and guide junior engineers, delivering in house training.

Working alone or as part of a team to install a vast array of IT equipment to Small/Medium Enterprise Customers both in Project Managed and Non-Project Managed based scenarios.Work as a part of a large team to carry out specified elements of large projects and co-ordinate other team members during project deliveryVirtualisation of customer Servers (Hyper-v / VMware)Installation / Migration of Windows Server solutionsInstallation of Fault Tolerant Virtualised solutions (Hyper-v / VMware)Installation of Networking Equipment ie. Network Switches, Wireless Access PointsInstallation / Maintenance of Enterprise FirewallsInstallation / Maintenance of centrally managed business security suites (Kaspersky, Sophos, Trend, Eset)Security AuditingDeployment of large numbers of end user computer equipmentDesign of Installation Policies / Procedures and Post Installation Documentation

Conducting 1st to 3rd Line Support, handing installations of IT equipment and maintaining the server infrastructure working in a small in house IT team. Maintenance / support of Microsoft Windows Server/Client Operating Systems Maintenance / support of Microsoft Exchange Providing end user training for use of "in house" systemsEnsuring system security and maintaining ISO:27001 standardManaging / deployment Citrix XenApp / XenDesktop environmentManaging scheduled tasks alongside maintaining availability to provide reactive support to raised issues within agreed SLA'sMaintenance of an isolated Network environment used for troubleshooting and controlled testing of security and feature upgrades before introduced to the main production networkPerforming DR Tests to ensure business continuity within agreed deadlines

Working as an apprentice with a small IT services company with a Small/Medium Enterprise Client baseDuties Pre-building Clients computers/servers to orderNetwork Cable installation / Patch Panel ManagementInstallations of end user IT eqiupmentProviding Remote Desktop Support