Worked in the Urban 360 Lab with Fanshawe Professors on projects including: researching greenhouse gas emission reduction strategies and implementation, creating plans and concept drawings for a transitional/rehabilitation housing development to combat homelessness within the community, preparing visual aides and presentations to be used at a national conference.

Oversaw a team of representatives and provided support by answering questions and providing solutions. Handled call escalations to resolve customer complaints and ensured that their needs were satisfied.

Processing customer's information and providing timely service. Maintained excellent call time targets and high customer survey scores.