Liam Bailey Email & Phone Number

Remote

Lead moderator providing moderation services for several major communities within the telecommunications and oil & energy industries. I specialise in moderation for enterprise level B2C peer-to-peer support communities & have experience moderating an industry-first, invitation only B2B community designed for a global distributor network. • Learn Lithium Technologies'​ suite of community tools, so that you can use them effectively and serve as a resource to Lithium's customers. • Monitor participation in online forums and take appropriate steps to ensure a positive experience for all participants. • Work directly with participants online to get them the help or guidance they need. • Collaborate with other moderators or managers who may be in place on the customer side. • Develop weekly and monthly reports that summarize activity in the community, provide meaningful analysis, and show progress against goals. • Work effectively with a corps of active users who help support the community. • Provide feedback on and assist in the implementation of strategies to keep the community vibrant and active with new programs, promotions, etc. • Advise and guide customer personnel on effective principles of online community management and moderation. • Provide ad hoc escalation of urgent issues to internal support and customer community teams. • Attend regular meetings with internal staff as well as customers. • Assist in the management of a team of 10 moderators working remotely across AMER, EMEA, and APAC.

Remote

Funcom Volunteer Forum Moderation Program - Age of Conan Official Forums• Work with a team of volunteer and staff moderators to ensure user-generated content adheres to the social guidelines and forum rules; removing inappropriate content and managing problem users.• Monitor the forums and assist with moderation and mediation of disputes.• Foster activity by encouraging discussion and participation. As an active player, my primary focus was on the Raid, Class and PvP boards.• Escalation of in-game bugs and exploits to the community & development teams.• Provide feedback on player experience, class functionality, end-game content & raid boss tactics, and battle mechanics including events involving PvP siege warfare during the early stages of implementation, directly to the community team.• Assisted with moderation of the forums during the launch of the first expansion Age of Conan: Rise of the Godslayer.

Remote

• Moderate forums (protect communities against all nuisances and prejudicial attitudes while helping to keep them united and motivated). • Interact with communities on different channels and networks. • Assist in the recruitment and management of volunteers within the community. • Assist in the implementation and management of in-game events.