Assistant Manager
Mitchell'S & Butler - Vintage Inns Thames Court
Shepperton, England, United Kingdom
• Ensured exceptional customer service by actively listening to customer concerns and resolving any issues that arose as quickly as possible. • Implemented innovative strategies to improve sales and reduce costs across variety of areas, including food, beverage, supplies, and labour. By regularly monitoring financial performance and implementing cost-cutting initiatives, I was able to contribute to increased profitability while sticking to business standards and service levels.• Fostered strong relationships and increased overall customer satisfaction by providing personalised solutions and taking the necessary steps to convert dissatisfied visitors into repeat customers.• Ensured full compliance with operational needs, business norms, and applicable local laws and regulations, ensuring a safe and welcoming environment for both customers and employees.• Rigorous adherence to hygienic procedures for handling food, upkeep of the kitchen and eating spaces, and general cleanliness.• Led a team to ensure that restaurant operations operated smoothly while making educated judgements that increased client satisfaction. • Continually delivered high-quality service by adopting strategic initiatives and keeping a customer-centric attitude.