Liam Bramwell Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Full ownership for IT Help Desk supporting 180+ users.Line manage and mentor the IT support team, including 1-2-1s and AppraisalsOngoing maintenance and support of all systems and hardwareOngoing management of Freshdesk help desk ticketing systemOngoing consolidation of Steps, Data fields and documents with Partner for Windows (P4W)Ongoing maintenance and tidy up of P4W including archiving and Deletion of obsolete steps, data, screens and documentsSupplier Management – including Advanced, Tikit, Bundledocs, HighQ etcDevelop the IT Knowledge base and implement standard processes for proceduresDevelop and maintain a skills matrix and ensure sufficient cover is in place to support all systemsManage new P4W upgrades (and supporting systems) to be deployed out of office hoursCase Management DevelopmentOffice 365 Administration of Users1st / 2nd line support of Telephony system (escalating 3rd line issues to external supplier)Support the Infrastructure Manager and act as cover for Infrastructure related tasks in their absenceSupport and maintain HighQ (Deal Room / Client Collaboration Software)Review and Analyse help desk data to support IT StrategyLook for opportunity to develop overnight tasks that can be completed utilising the System Automation Manager (P4W SAM)Ad Hoc Task Centre automated TasksSSRS Reporting – Ad Hoc SQL Report

Sheffield, United Kingdom

Deploy and administer IT systems, including end-user desktops/laptops, servers, network equipment, voice hardware and mobile devices.Perform incident resolution or, when needed, escalation to the appropriate third party.Execute software installation and deployment to computing systems.Execute asset change tasks and reflect such changes in appropriate databases.Provide IT consultation to the end user.Ensure cyber security and policy compliance while performing technical tasks.Contribute updates to technical documentation, procedures and process definitions.Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.Conduct systems performance analysis and testing of new products and provide feedback to third parties.Contribute to IT projects as needed and as coordinated by the IT Manager.Experience in the following areas:* Windows OS (Server 2019, Server 2016, Server 2012 R2, Server 2008 R2, Windows 10, Windows 7 and earlier)* Active Directory, Group Policy, WSUS, Windows Deployment Services, DHCP, DNS, Hyper-V* Windows BitLocker* Knowledge of Microsoft Azure, Microsoft 365 Admin, Teams* PowerShell scripts* Freshdesk Helpdesk software* Tikit products including Partner for Windows, TikitConnect, eMarketing, TaskCentre* Proficient in Word, Excel and Access

Sheffield, South Yorkshire, United Kingdom

Deploy and administer IT systems, including end-user desktops/laptops, servers, network equipment, voice hardware and mobile devices.Perform incident resolution or, when needed, escalation to the appropriate third party.Execute software installation and deployment to computing systems.Execute asset change tasks and reflect such changes in appropriate databases.Provide IT consultation to the end user.Ensure security and policy compliance while performing technical tasks.Contribute updates to technical documentation, procedures and process definitions.Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.Conduct systems performance analysis and testing of new products and provide feedback to third parties.Contribute to IT projects as needed and as coordinated by the IT Manager.

Sheffield, United Kingdom

I develop the firm's usage of its Tikit Partner for Windows Case Management System, specialising within the Personal Injury department.UTBMS and Claims Portal integration.

Chesterfield, England, United Kingdom

On-call IT Consultant and Software Developer for a family-run training company based in Chesterfield. Responsible for the further development of a bespoke Microsoft Access based CRM solution for managing customers, training appointments, and accounting functions as required by the company.Responsible for the network infrastructure, Windows Server domain, Windows 7 clients, and the multifunction printer/scanner/copier and acting as IT support for the company.

Chesterfield, United Kingdom

I was the lead Software Developer for the company chiefly responsible for the development of the LegisSQL legal case management system and its integration with associated bespoke middleware applications and third party software such as Solace Millennium Accounts and Laserform.I designed and created an application to interface the LegisSQL software with the MoJ Claims Portal.I was responsible for a product called Translator which would handle many various document formats such as Word, Excel, XML, and plain text files that we received from suppliers and extracted pertinent information out in order to automate the creation of new clients and matters into the LegisSQL software.I also developed the company's intranet, and bespoke database applications in Microsoft Access and Visual Basic .NET.Some of my other responsibilities were as a mentor (for new starters), product tester (during the build and test phase for projects handled by other developers) and project lead for major projects such as the CS2 Lawyers Limited to Spencers Solicitors Limited re-brand in 2011.

Chesterfield, United Kingdom

Lead Software Developer