Liam Burt Email & Phone Number

Delft, Zuid-Holland, Nl

Increased online sales share by 6% • Improved Stock Accuracy by 35% over last FY • Reduced Net Inventory lossby 54% over last FY • Mentor and assist in professional development of 4 Managers, 8 Leaders., 4 Specialists, and 80+ employees. • Secure online and brick fulfilment growth by 8% YOY. (18mil FY22-FY24)

Delft, Zuid-Holland, Nl

Support unit people planning specialists continuously to ensure the development, adaptation and quality improvement of schedules and reported time. Continuously monitor people planning-related KPIs and produce schedule and timecard-related reportsDevelop budgets and weekly labor forecasts for all UnitsWorkload optimization for all units, Retail and DistributionDeveloped localized People Planning training Implement the global timekeeping framework and guidelines

Delft, Zuid-Holland, Nl

• Increased staff schedule automation by 75% from 2017 to 2018.• Reduced employment standard violations by 70% by developing a custom KRONOS overview report that easily identifies opportunities in staffing and hours allocation. • Established a hiring and training plan to on board new co-workers.• Reduced staff costs by 5% over previous year by optimizing schedules and cross training.

Delft, Zuid-Holland, Nl

• Reduced net inventory loss by over 50% from FY14 – FY17 by developing daily/weekly stock loss routines.• FY17 – lowest net inventory result in store’s 10 year history adding approx. 200k to bottom line.• Mentored and Developed 3 Specialist’s• Increased stock availability and customer satisfaction by reducing out of stocks by over 56%.• Reduced handling and goods flow inefficiencies by 30% by developing driver tracking and order review tools.

Delft, Zuid-Holland, Nl

• Developed working routines for 1st retail external warehouse in the US, now used country wide.• Developed multiple driver performance tracking tools that increased operational efficiency by 25%.• Mentor and assist in professional development of 25+ employees and 5 leaders. • Managed receiving operation of 8 inbound trucks/day, 400+ internal stock moves, and cycle inventory of 15k+ articles.

Delft, Zuid-Holland, Nl

• Executed 3 separate external home delivery tenders from 2008-2010• Reduced home delivery wait times by 65% during peak days by implementing new operational routines.• Worked closely with external delivery provider to increase service levels of 15k+ outbound orders per year.• Operated picking warehouse with 1000+ orders/day• Mentor and assist in professional development of 15+ employees and 1 leader.

Delft, Zuid-Holland, Nl

• Created national home delivery invoice review tool for duplicate entries and improper charges.• Developed home delivery and small parcel routines that increased operational efficiency while orders increased over 10% per year.• Reduced customer resolution time by 30% by empowering phone resolution employees to handle case on first call.• Mentor and assist in professional development of 20+ employees and 2 supervisors

Us

• Call Center Ops/ PC Troubleshooting Command Center Support for National Call Center.• Real-time adherence/ Scheduling/forecasting, daily statistical reporting.• Mentor new employees.

Delft, Zuid-Holland, Nl

Marine Biology And Biological Oceanography

Computer And Information Sciences And Support Services