Liam C. Kent Email & Phone Number

Stamford, CT, US

Jersey City, New Jersey, United States

• Collaborated with attorneys to implement backend UI/UX projects and JavaScript scripts, creating legally accurate software environments for practice management across all states and areas of law.
• Coded templated documents using JavaScript logic to enable seamless integrations between LEAP’s legal practice management software and Microsoft Word, increasing value for clients by automating processes and data entry.
• Developed efficient workflows by leveraging tools such as Microsoft Power Automate to streamline routine processes and data entry, updating and maintaining tens of thousands of database objects and records.
• Conducted quality assurance by assessing product functionality, ensuring compliance with established standards prior to client delivery, distributing and archiving internal product engineering reports.
• Supervised personal and team projects utilizing JIRA and project trackers in Excel, monitoring team members and reporting on KPI’s, always delivering projects and quarterly goals on time.
• Liaised with clients to address product bugs, pain points, and content requests. Tactfully navigating and exceeding client expectations, contributing to organization level goal of reducing client churn below 2%.

Jersey City, New Jersey, United States

• Achieved quota regularly, completing over 10,000 cold calls, generating $5,162,000 in top of sales funnel pipeline value, resulting in over $285,000 in total closed won revenue for 36-month contracts.
• Applied effective storytelling, empathic listening, product and industry expertise, to persistently prospect for and engage qualified sales leads, resulting in over 200 qualified sales demonstrations completed.
• Spearheaded development of a salesforce dashboard, collaborated with director of sales operations to streamline individual and departmental workflows, KPI’s, and prospecting efforts in line with company strategy.
• Leveraged effective relationship building to develop strategic partnerships with Bar organizations, notably the Philadelphia bar association, as well as bringing in several industry value-added resellers into partner.
• Trained five new hires by knowledge sharing through call coaching and call shadowing, additionally advising on workflow and troubleshoot issues using and navigating tech stacks, resulting in reduced ramp time.

120 White Plains Road, Tarrytown, NY, 10591

• Organized sales of $1.8 million in residential and commercial real estate assets: coordinating industry professionals to timely complete deliverables, negotiated, and networked with brokers, generating $32,000 in.
• Acted as trusted adviser by consulting on property values, market conditions, and purchase decisions: adding value for clients via market analyses, reports on zoning and tax codes, and comprehensive risk assessments.
• Lead an employee training and development bootcamp for new and established agents, enhancing sales competencies for eight attending agents, resulting in increased human capital, agent engagement, and productivity.
• Prospected for new clientele via cold calling, social media marketing, and personal networking; secured listing appointments with FSBO property owners, managed clients and leads with Kunversion+ CRM platform.

Buffalo, New York, United States

• Provided exemplary customer service by cooperating in teams to efficiently and sufficiently satisfy customer base of 20,000+ students, handled customers with empathy and patients, ensuring repeat business and customer.
• Managed inventory of four restaurants, ensuring food stores were stocked and proper preparation, preservation, and sanitization techniques were administered, preventing spoilage and subsequent loss of revenue.

Manhattan, New York, United States

• Coordinated and led groups of +30 individuals, motivating volunteer laborers by encouragement, example, and recognition; completed parkland restoration projects adding value to company property.
• Enforced Park security preventing property damage and loss of revenue during events by erecting barriers, guarding entrances and surveilling large crowds in coordination with private security and local law enforcement.
• Guided Park visitors, offering directions and information on parklands and surrounding areas, promoted upcoming events, improving exposure, foot traffic, and revenue for ticketed events.

Tarrytown, New York, United States

• Developed New York assembly bill A03150 through extensive research on relevant legal precedence’s, resulted in increasing awareness of rights for family’s and guardians of people with developmental disabilities.
• Analyzed legislature on lending practices and student loan debt, compiled information for a bill to allowing student loan forgiveness for those unqualified for New York State’s Excelsior Fellowship Program.
• Engaged in public relations, acting as a liaison for assemblyman Abinanti by offering clarification and fact-checking to journalists, ensuring transparency on recent and current legislation and good public standing and.