Liam Clarke Email & Phone Number

Hampshire, England, United Kingdom

Fareham, England, United Kingdom

Camberley, England, United Kingdom

Basingstoke, England, United Kingdom

Petersfield, England, United Kingdom

Abingdon, Oxfordshire, United Kingdom

Since joining RM, I have been tasked with taking charge of the Incubator for the Digital Platforms team. My role as Product Manager is to lead the innovation process at RM using the Lean Startup principles. I take products from the idea stage, through proof of concept, customer validation and then delivery, netting experience in E2E product development, scrum, building an agile team and innovation best practice sharing.

Newbury

My first role as product manager and I was entrusted with the £multimillion revenue generating product Secure Net, which delivered security to mobile devices via the mobile network. I was tasked with building and implementing the long term roadmap, bug fixes and key short term improvements. Under my leadership, Secure Net at the time was one of the highest performing value added products in terms of NPS (+23 which was #1 in the VF Group), and revenue in the £millions.I led the process for the next evolution of Secure Net which included providing a more holistic & wider reaching service to customers.

Newbury

Vodafone Discover Graduate Scheme- Final PlacementIn my final placement, I am working in the team responsible for the acquisition, demand planning, supply chain and marketing of all devices and accessories that Vodafone UK sells in the consumer space. I am working on consumer marketing and device promotions, and my daily job includes constructing marketing proposals & working with the Go-To-Market team to see these plans executed. In addition, I work with vendors to ensure great cross-funcitonal and intercompany working, and help nurture the relationship between both organisations. Finally, I am also streamlining processes for increased efficiencies, working with Vodafone Group on our range of branded Vodafone devices, and constantly reviewing marketing activity to ensure ROI for marketing activity. This role also has project management attributes such as continual improvement & channel management- ensuring we have all operational documents and assets in order to execute effectively.Key skills gained (thus far): Value estimation & commercial awareness, Product management + knowledge, Process streamlining, Marketing strategy, execution, cross functional stakeholder management

Newbury

Vodafone Discover Graduate Scheme- Second placementWorking in customer experience, I gained operational experience of customer operations & project management skills. I analysed customer complaints using data provided from internal insight and external regulatory, I worked using agile methodology to unpick complaints and find root causes, then recommend and implement changes to policies, processes and systems and ensure that these recommendations are followed through, engaging key stakeholders and business leads.Key skills gained: Root cause analysis, Data & trend analysis, Project management, Report generation

Newbury, Berkshire

Vodafone Discover Graduate Scheme- First PlacementAs part of the regional negotiations commercial team, I held responsibility to review, amend & approve sales quotes up to the value of £2m for our enterprise sales teams. In addition, delivered projects include creating the team SharePoint, running a sales support surgery, facilitating the governance process meeting & acting as commercial liaison for the partners and alliances team.Key skills gained: Application of governance, Commercial awareness, Stakeholder management, Driving profitable growth.

Brighton, United Kingdom

A driven, focused sales adviser with excellent customer service skills. A dynamic role requiring a multitude of skills, which I bring to the job. My role can be ranging from selling new connections to customers to dealing with problems they are facing and finding a solution in a time effective manner, either through my own knowledge, or through support channels.This role within Vodafone has enabled me to gain an inside view of how a large multi-national corporation operates both through interaction with some of the 20 million customers, and through the hierarchy and structure of the organisation.

Brockenhurst, United Kingdom

Hotel & restaurant attracting high value guests, with an upmarket style. Learning the value of customer service and how to ensure customers leave feeling cared for and wanting to come back. I also learnt the fundamentals of running a hotel & restaurant, including complex knowledge of food, wine & beverages, sustainability in the catering industry and the treatment of VIPs to an excellent standard. Before this I held x2 part time jobs in a pub & a pizza takeaway.

Level 4 Diploma In Regulated Financial Planning

Bachelor Of Arts (Ba), International Relations

Activities and Societies: Ukulele Society, French Society, International Relations Society, Squash My degree focused on the analysis.

French, Sociology, Government And Politics, French B, Sociology B, Government And Politics, C

Activities and Societies: Extended Project Qualification, C At Brockenhurst College I gained my A- Levels which allowed me to enter.

Gcses, A-C