Liam Clauti Email & Phone Number

Barcelona, CT, ES

Barcelona, CT, ES

Barcelona, Catalonia, Spain

• Managed client transitions from account executives by conducting introductory and discovery calls to understand their specific needs and goals.
• Delivered tailored step-by-step onboarding sessions, providing advice based on my experience to ensure smooth software implementation.
• Constantly tested and pushed the limits of the software by exploring creative solutions and troubleshooting methods to meet client requirements as closely as possible.
• I became the go-to person for the Italian Onboarding and Account Management teams, solving complex problems and providing workarounds for clients facing issues due to platform limitations.
• Regularly consulted by account executives for advice on software limitations in order to reduce misinformation and unrealistic promises, this led to a decrease in churn.
• Was recognised as the product expert in the Italian market, thanks to continuous testing which has led to in depth product knowledge, examples and solutions to offer.Achievements

• Produced and managed underground electronic music events, overseeing all aspects from concept to execution.
• Coordinated PA and lighting rentals, ensuring all technical aspects of events ran smoothly.
• Provided DJ services and handled audio equipment servicing and repair to maintain optimal performance.
• Designed promotional materials, including flyers and social media content, to promote events and build brand awareness.
• Managed food and beverage services, ensuring a seamless catering experience for event attendees.
• Successfully organized a 3-day, 400-person festival, overseeing the entire site from pre-event contractor bookings to event execution.

• Developed the ability to thrive under pressure in a fast-paced environment, consistently delivering excellent customer service while exceeding KPIs.
• Entrusted to work as an advisor and support colleagues with complex cases, leveraging quick thinking and rational decision-making.
• Selected to translate the Dyson Online Community and Dyson Link app from English to Italian, completing the high-quality project ahead of a tight deadline.

• Assembled mechanical, hydraulic, and electrical systems based on detailed technical diagrams to support custom machine production.
• Wired PLCs and breaker panels, ensuring compliance with industry standards and precision in execution.
• Collaborated with a small team to manufacture and install industrial machinery, contributing to all aspects of production and testing.
• Gained hands-on experience with troubleshooting and optimizing systems for efficient performance.

Londra, Inghilterra, Regno Unito

Londra

• Utilized SYSAID service management software to track and resolve technical issues efficiently.
• Provided support to students with login issues, troubleshooting using Active Directory for account management and access.
• Assisted with basic hardware and software troubleshooting, escalating complex issues to senior IT staff for resolution.

Udine, Italia

• Founded and managed a sole proprietorship, establishing the JAILBIRD clothing brand.
• Filed an EU registered trademark, collaborating with a previously registered homonymous company to ensure copyright protection and prevent potential legal issues.
• Led all aspects of graphic design, branding, and e-commerce web design, utilizing WordPress to create an engaging online presence.
• Optimized website for SEO and managed online and offline marketing strategies to build brand awareness and increase sales.
• Conducted extensive research for wholesale suppliers, managed sample testing, and developed products, including hand-printing designs.
• Drove sales through multiple channels: brick-and-mortar retailers, direct-to-consumer sales, and online platforms.

Londra

Udine, Italia

• Planned, managed, and executed general maintenance work to ensure a safe and efficient environment for students and staff.
• Coordinated with contractors and managed the maintenance schedule to minimize disruptions to daily activities.
• Handled quote management, evaluating bids and overseeing the execution of maintenance projects.
• Ensured compliance with safety standards and school regulations during all maintenance activities.

Aeronautics

Event Management