Maintained existing data infrastructure for BAU continuity.Provided monthly and quarterly reports for client progress.Provided ad-hoc analysis for business-critical questions.Provided strategic advice for client direction, both from a data standpoint and more generally, based on quantitative and qualitative analysis of market conditions and business results.

Developed, implemented, and later oversaw our agency service offerings, which included scoping reports, strategic guidance on marketplace strategy, and quantitative and qualitative feedback on client progress.Collaborated closely with the CEO on brand and marketing, business development, and internal processes.Oversaw day-to-day operations on client accounts, including inventory management, data management on vendor sites, account compliance and troubleshooting, and client communications.Implemented an end-to-end data stack for both internal- and external-facing analytics, with an AWS-based infrastructure using both off-the-shelf tools (Airbyte on an EC2 instance, dbt, Prefect on an EC2 instance, Amazon Redshift, Tableau for visualisation) and custom-built solutions (Lambda jobs, Glue jobs).Modelled data into a Data Vault 2.0-compliant schema, with three stages of tables (staging, vault, and information marts) providing epistemological rigour to analytics, whilst simplifying debugging and data loading processes.Developed in-house tools to support data rigour, including data vault load scripts for Redshift, graph parsers for simplified data vault query generation, and monitoring scripts for critical infrastructure.Oversaw MVP development, including sprint planning, architecture and stack decisions, feature development, cloud deployment, repository management, CI/CD, style guides, employee hire and management, and regular communication on progress and direction with the CEO.Three employees directly reported to me as their manager and mentor. I approved pull requests, set tasks and followed up on progress, assisted with blockers, celebrated successes, and provided regular feedback on work both ad-hoc and during scheduled one-on-one meetings and weekly all-hands stand-ups.

Tutored 3 strategic management papers at levels 100 to 300, covering key management concepts across strategy, HR, entrepreneurship, accounting & finance, marketing, ethics, and innovation.Designed lessons and resources, and facilitated student learning through in-person and online tutorials, office hours, and email.Marked and provided constructive feedback on student work, which comprised both written and presentation-based assignments.

Worked with ANZ Bank on secondment within the Credit Risk & Reporting team to implement a business transformation project concerning compliance with a central bank directive (BS11).Gathered business requirements from senior staff, subject matter experts, and other pertinent individuals. Condensed these requirements into clear recommendations for the next steps within the project, and communicated these recommendations to the wider team.Improved and maintained detailed documentation for internal processes and recommendations, following best practices and internal guidance for knowledge management.

Supported customers with varied queries (regarding the proprietary Rocketspark software; DNS and domain queries; SEO; website best practices in design, content, and structure; customer prospects), achieving overall 99% customer satisfaction (NPS) over my time at the organisation.Automated and streamlined reporting and marketing funnel processes across the business using both off-the-shelf tools (Zapier) and custom scripts, resulting in at least 32 hours saved per month.Designed a data strategy for the organisation, including proposed infrastructure, business impact analysis, projected costs and timelines, and BAU operational considerations.Developed and provided reporting functions for key parts of the business, primarily finance, marketing, and partnerships.