Liam Collier Email & Phone Number

Morpeth, England, United Kingdom

Morpeth, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

-Conduct compliance checks to ensure that customers are paying court fines.-Reviewing, analysing and interrogating customer data, records and case files, and determining the appropriate response and action.-Directly communicating with both customers and businesses to solve disputes and complaints.-Monitoring email inbox, analysing information provided and determining the appropriate response and action.

London, United Kingdom

Team Leader;-Led administrative support team by supporting and organising what was priority in order to carry out tasks as requested by in-house lawyers.-Communicated deadlines to team and ensured staff were reaching targets in order to meet the fast paced demands of the business.-Established, monitored and continuously revised and reviewed plans for the administrative support team who assisted lawyers with daily duties.-Developed training plans for individual staff to enable them to become multi-functional and distribute responsibility, as well as leading training when required.-Worked closely and flexibly with other team leaders, and senior managers to ensure work targets were being met and that training programmes were constantly in place to keep staff up to date.Executive Assistant;-Provided secretarial support in meetings, including all preparation of documentation, agendas and taking minutes/notes.-Actively managed the diaries and email inboxes of the Official Solicitor and Public Trustee diaries. Responsible for prioritising, acting as first point of contact, arranging critical business travel and overnight accommodation, as well as performing HR functions such as claiming expenses.-Formed relationships with key personnel across other departments and with wider stakeholders to help co-ordinate diaries, liaison contacts, and critical business needs.-Co-ordinating both internal and external meeting for the Official Solicitor and Public Trustee, including room bookings, greeting and escorting visitors, printing agendas, briefing and meeting papers and handling conference calls.-Producing and controlling actions and task logs to guarantee that work was completed on schedule, and that the Official Solicitor was effectively meeting his deadlines and targets.-Logging complaints, responding to them directly when needed, handing complains to the correct departments and making sure responses are sent in an orderly fashion.

North Shields, Tyne And Wear, And London, United Kingdom

-Acted as a point of contact for customers, dealing with telephone enquiries and correspondence.-Prepared court files and documents, assisted in court with legal work and then resulting outcomes on computer database.-Managed office procedures and protocols by being a lead in the lean process.

Newcastle Upon Tyne, United Kingdom

-Data entry of confidential information.-Answering phone to customers and providing basic information.

Urban Planning Ba (Hons), Master Of Planning / Urban Planning, First Class Honours

Dissertation: Whitley Bay: the seaside town making visitors of locals - a case study investigation of seaside town regeneration. Final.

Higher Education Diploma - Human Health [Science] (One Awards), Health, Distinction

Activities and Societies: Distinctions; Core Science, Human Biology, Micro Biology, Psychology + Psychology and Sociology of Health