Liam Dilger Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tennessee, United States

As an Inside Sales Representative, I leverage my strong communication and relationship-building skills to guide clients in selecting the best health insurance solutions tailored to their needs. My role involves engaging potential clients, understanding their requirements, and effectively presenting policy options that align with their health and financial goals.Sales Performance: Achieved 110% of monthly sales targets within my first few months, driving significant revenue growth for the team.Client Engagement: Established and maintained relationships with over 25 clients, resulting in a 97% customer satisfaction rate and a notable increase in referrals.Data-Driven Strategy: Utilized Salesforce to manage leads and track interactions, enhancing reporting accuracy and boosting lead conversion rates by 15%.Team Collaboration: Actively participated in training sessions, sharing insights and techniques that improved team performance and fostered a collaborative environment.

Glen Ellyn, Illinois, United States

Patient Check-In Management: Efficiently oversee the check-in process for an average of 150+ patients daily, ensuring a smooth and timely appointment flow.Record Maintenance: Accurately maintain and organize patient records, contributing to streamlined administrative processes and enhancing operational efficiency.Customer Service Excellence: Address and resolve patient inquiries and complaints, achieving a 95% satisfaction rate and fostering a welcoming environment.Process Improvement Initiatives: Implement enhancements to the patient experience, resulting in a 15% increase in positive feedback.

Dekalb, Illinois, United States

As the E-Commerce Fulfillment Department Head, I led operations in a dynamic retail environment, ensuring the seamless execution of online orders and drive-thru pickups. My role required a balance of leadership, operational efficiency, and customer service.Key Responsibilities and Achievements:Order Fulfillment Management: Efficiently processed and fulfilled an average of 150 online orders daily, coordinating with the sales floor to gather items and ensure timely dispatch for both shipping and drive-thru pickups.Team Coordination: Collaborated with corporate and store teams to troubleshoot and resolve issues promptly, enhancing operational efficiency and improving overall service levels.Warehouse Operations: Assisted in warehouse management, including inventory control and organization, which contributed to an increase in order accuracy.Forklift Operation: Skillfully operated forklifts to move pallets, load and unload trucks, ensuring safe and efficient handling of stock while adhering to safety protocols.Customer Engagement: Provided excellent service by loading customer vehicles during drive-thru pickups, ensuring a smooth and satisfying experience.Cross-Department Support: Actively supported various floor departments as needed, fostering a collaborative work environment and contributing to team success.

Dekalb, Illinois, United States

As a Cook at Sonic Drive-In, I was responsible for delivering high-quality food and exceptional service in a fast-paced environment. I effectively managed kitchen operations, ensuring efficiency and cleanliness while adhering to food safety standards.Key Responsibilities and Achievements:Solo Kitchen Management: Successfully ran the kitchen independently during shifts, demonstrating strong time management and multitasking skills to maintain a smooth workflow and high-quality output.Quality Control: Implemented effective food cycling practices to minimize waste and ensure freshness, contributing to a reduction in food spoilage.Kitchen Sanitation: Maintained a clean and organized kitchen environment, adhering to health and safety regulations, which resulted in receiving commendations during health inspections.Customer Satisfaction: Played a key role in enhancing the customer experience by preparing orders accurately and efficiently, contributing to positive feedback and repeat business.

Addison, Illinois, United States

As a Package Handler at UPS, I played a crucial role in ensuring the timely and efficient movement of packages within a fast-paced logistics environment. My responsibilities included loading and unloading trucks while maintaining strict adherence to safety and quality standards.Key Achievements:Efficient Operations: Successfully processed an average of 600 packages per hour, contributing to a 10% improvement in overall operational efficiency during peak shipping periods.Safety Compliance: Maintained a flawless safety record, actively participating in safety training and initiatives that contributed to a 6% decrease in workplace incidents.Quality Assurance: Implemented best practices for package handling, ensuring less than 1% of packages experienced damage during transit.