• Test, benchmark, and certify Windows endpoints and peripherals for use in Vanguard’s corporate environment.• Maintain corporate operating system image and software for deployment for more than 30,000 endpoints.• Manage partner team relationships and 10 unique vendors to ensure all users have the best experience.

• Utilized Lean methodology principals to prioritize the technology needs of the company.• Engineered over 8 new systems and services that improved the employee experience throughout the company.• Determined appropriate security processes for new products and services to provide the highest value while protecting the corporation and its clients.

• Provided training for Office 365 and new BYOD mobility suite, including immersion sessions, walk-up roadshows,and large town hall presentations.• Assisted in transitioning more than 20,000 employees throughout the company to new products while promotingadoption of those products at all levels.• Worked with product owners to retire old products and coordinate both transition to new products and Company-wide messaging about old products' decommission.

• Completed a rotational leadership program, including two capstone projects and the following rotations: - Network Operations Center Engineer, supporting the existing network and helping provide changes to improve stability and quality of service. - Messaging and Collaboration Specialist, managing Company Exchange and Lotus Notes infrastructure while also growing and maintaining Company BYOD mobility offering. - Elevation Engineer, providing code deployment support to business-facing development groups as they released applications into testing and production environments.

• Improved network capacity and provided network storage options for enhanced disaster recovery.• Built and upgraded multiple computers to further employee productivity and interoperability.• Provided enhanced corporate mobility by configuring and pairing mobile computing solutions.

• Performed network maintenance while working with other departments to ensure accurate changes in a dynamic business environment.• Managed projects to upgrade and expand corporation network and telecommunications capability.• Provided technical support for divisions working world-wide to ensure speed, security and reliability of networked services.

• Assisted faculty in setting up and maintaining library and personal computing services.• Worked in conjunction with university network administrators and technical departments to provide solutions for customer problems, ensuring campus-wide connectivity.• Coordinated an effort to upgrade all library assets to new computer operating system.