Liam Fairclough Email & Phone Number

United Kingdom

Runcorn, England, United Kingdom

I have run several different contracts, involving many different tasks and responsibilities on a day to day basis.-Logging emails and calls that have been given to us by the customer, meeting SLAs.-Arranging an engineer and sending required kit to the engineer on a quick turnaround.-Liaising with site to book in the visit, acquiring permits - creating job-specific RAMs.-Signing off calls on a quick turn around.-Raising purchase orders.-Created training matrix’s on… Show more I have run several different contracts, involving many different tasks and responsibilities on a day to day basis.-Logging emails and calls that have been given to us by the customer, meeting SLAs.-Arranging an engineer and sending required kit to the engineer on a quick turnaround.-Liaising with site to book in the visit, acquiring permits - creating job-specific RAMs.-Signing off calls on a quick turn around.-Raising purchase orders.-Created training matrix’s on several contracts, and carrying out the training to new starters.-Provided over the phone IT support to hundreds of clients from anything from iPad related queries, or network related queries.Provided over the phone CCTV related support to onsite staff, engineers.-Carried out the task of making all Excel spreadsheets from being saved locally to being online on Microsoft 365. Show less

Widnes, England, United Kingdom

-Led Team Meetings in absence of manager.-Was trained under several different departments to cover when needed.-Produced a personal development plan based on calls and stats, on a weekly basis to improve myself in the role.-Motivated my colleagues and advised them on how they could improve their stats daily.

Runcorn, England, United Kingdom

-Took inbound calls, dealt with questions efficiently and effectively and input data into ICTsystems.-Gave customers the correct advice, and after understanding their needs, and worked to solve the customer's problems on the first point of contact.-Assisted in training new members of staff.-Worked to ensure all individual and team targets were met.-Provided excellent customer service at all times with a NPS score of 83% across two years.-Assisted customers with finding… Show more -Took inbound calls, dealt with questions efficiently and effectively and input data into ICTsystems.-Gave customers the correct advice, and after understanding their needs, and worked to solve the customer's problems on the first point of contact.-Assisted in training new members of staff.-Worked to ensure all individual and team targets were met.-Provided excellent customer service at all times with a NPS score of 83% across two years.-Assisted customers with finding suitable products and checked availability in ERP System.-Maintained a friendly manner and calm, positive demeanour when handling complaints. Show less