Liam Fawcett Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Queensland, Australia

1. Effectively managed the implementation of biotime, ensuring smooth transition for minimised operational downtime.2. Collaborated with key stakeholders to ascertain their needs, implementing effective strategy to achieve those goals.3. Supported the planning, design and specification of Award Rules and their database needs.4. Assessed impact of current.

Sydney, Australia

1. Gathered comprehensive technical information from global managers across a range of products to allow for self-training for the client base.2. Worked collaboratively with key stakeholders to ensure the successful delivery of support documentation and training videos.3. Demonstrated expertise in LEAP Software Australia, UK and US to effectively allow.

Greater New York City Area

1. Optimisation of support systems and processes. 2. Initiated incentive programs that boosted employee engagement and resulted in an increase in staff retention rate.3. Managed the operation of 15 service desk staff across the US and UK to provide support to clients in the Northern Hemisphere.4. Effectively managed HelpDesk issues, achieving first level.

Greater New York City Area

1. Collated, analysed and provided information through concise reports, seeking constant improvement opportunities for clients.2. Measured and monitored quality performance against agreed KPI's, implementing recommendations as needed.3. Defined corrective actions for non-conforming products and complaints for continued quality improvements.4. Developed and.

Greater New York City Area

As the National Partner Network Manager, I was responsible for creating the Implementation Department within the UK and the US. LEAP had acquired companies within these regions, and I was responsible for creating the policies and procedures, as well as onboarding internal staff as well as external contractors. 1. Performed initial client assessment and.

Twickenham, United Kingdom

As the National Partner Network Manager, I was responsible for creating the Implementation Department within the UK and the US. LEAP had acquired companies within these regions, and I was responsible for creating the policies and procedures, as well as onboarding internal staff as well as external contractors. 1. Performed initial client assessment and.

Twickenham, United Kingdom

1. Project manage the implementation process for all implementations.2. Train and certify all LEAP Certified Consultants on how to successfully implement the LEAP product. 3. Ensure the standard deliverables for all projects are met. 4. Conduct risk assessments for implementations for firms that were 10+ users. 5. Ensure that all quality standards were met.

Sydney, Australia

Infinity Plus Consulting contracted to LEAP as a LEAP Certified Consultant. We would work closely with firms to implement the LEAP Product. We supplied the following services:1. Product installation and training. 2. LEAP to LEAP conversion installations. 3. Conversion installations from other legal software packages. 4. Data entry. 5. LEAP Bookkeeping.

Sydney, Australia

1. General management of LEAP Certified Consultants across Australia that specialise on LEAP Documents and LEAP Accounting. 2. Creation and maintenance of documentation and internal systems. 3. Creation of consulting policies and procedures. 4. Delivery of weekly, monthly and yearly statistics/reports. 5. Organise client events throughout the year.

Sydney, Australia

1. General management of LEAP Consultants that specialise in LEAP Documents and LEAP Accounting. 2. Creation and maintenance of documentation and internal systems. 3. Creation of consulting policies and procedures. 4. Delivery of weekly, monthly and yearly statistics/reports. 5. Organise client events throughout the year including regional training, user.

Sydney, Australia

1. Manage client’s expectations in the lead up to implementation with regards to software functionality, implementation timeline and sequence. 2. Schedule implementations and training. 3. Provide consistent contact with the client throughout the implementation process. 4. Meet with clients before, during and after the implementation. 5. Provide knowledge.

As the LEAP National HelpDesk Manager, I was responsible for the following:1. Optimisation of support systems and processes.2. Disaster management, creating automated processes to respond to unexpected outages.3. Investigate client concerns and providing solutions for clients in Australia.4. Oversee the resolution of serious cases.5. Maintain external.

Sydney, Australia

As the LEAP Account HelpDesk Team Leader i was responsible for the following: 1. Monitoring the response and resolution times for all LEAP Accounting Consultants.2. Reporting on the LEAP Accounting HelpDesk Consultant KPI’s.3. Managing and controlling the LEAP Accounting queue.4. Assist clients with escalated queries.5. Handle complaints from clients.6..

Sydney, Australia

As a LEAP Accounting HelpDesk Consultant I assisted clients with any issues or queries that firms experienced with LEAP Accounting and LEAP Timesheet. The daily KPIs for each staff member was 25 calls per day. My average for cases closed per day was between 35 and 45. This allowed me to gain knowledge on not only how the system works, but how a law firm is.

Processing of Payments, Receipts and assisting with reconciling the accounts.