Liam Friesen Email & Phone Number

Winnipeg, MB, CA

Winnipeg, Manitoba, Canada

- Working closely with the Sales, Professional Services, and Managed Services teams to address complex challenges and deliver optimal outcomes for our clients, with a particular focus on Microsoft 365 services and solutions. - Providing Presales support to the Sales Team to assess and scope out new leads and opportunities, and acting as a technical.

Winnipeg, Manitoba, Canada

- Primary technical lead for multiple clients ranging from mid-size organizations (50-100 users) to Enterprise organizations (250+ users). Providing guidance and direction for all IT-related decisions, recommending and implementing the best solution for the organization to meet business needs and maximize return on investment (ROI).- Developed and pitched.

Winnipeg, Manitoba, Canada

- Provided Tier 3 Infrastructure Support (Tech Lead) on an interim basis for an enterprise-level client (250+) users.- Coordinated the rollout of Multi-factor Authentication for all user accounts within the Microsoft 365 Tenants of 5+ organizations.- Wrote and published 50+ detailed knowledge base articles to improve continuity and knowledge sharing.

Winnipeg, Manitoba, Canada

- Managed a portfolio of customer accounts, maintaining relationships with key stakeholders and handling service escalations.- Scheduled and led monthly cadence meetings to improve communication with clients.- Processed sales quotes, monitored procurement of item(s) and coordinated deployment with technician once delivered.- Completed a Managed Service.

Winnipeg, Manitoba, Canada

- Delivered a combination of on-site and remote IT support for mid-size organizations (50-100 users) and enterprise organizations (250+ Users).- Led the deployment of approximately 250 Windows 10 desktops and laptops across 10 businesses as part of a Windows 7-to-10 upgrade project.- Facilitated 10+ email migrations from on-Premise Exchange to Office 365 /.

- Achieved top-notch customer satisfaction results with over 95% positive customer survey responses.- Recommended and sold smartphones and rate plans based on the customer's needs and use cases.- Demonstrated smartphone features to customers, learning how to explain technical information using language that non-technical individuals could understand..