Liam Tierney Email & Phone Number

Avondale Estates, Ga, Us

Roseville, California, Us

As a Relationship Manager at BlastX my main focus is to ensure customer satisfaction and retention by understanding my client's Marketing Analytics needs, preferences, and concerns — and providing personalized service and support. My goal is to ensure my clients are getting the most value from their BlastX engagement and are aware of industry trends and best practices to help them make educated business strategy decisions.

Atlanta, Ga, Us

Focused on maintaining and building relationships with 15 of MessageGears key clients like Home Depot, Chick-fil-A, T-Mobile and Expedia. Responsibilities included onboarding new customers, running weekly customer status calls, conducting regular quarterly business reviews, internal strategic business planning, renewal negotiations and identifying cross and up sell opportunities within key accounts.• Helped drive an increase of recurring revenue growth in 2022 by nearly 50% over 2021• Achieved a net revenue retention of over 121% in 2022• Managed 15 accounts totalling nearly $10M in annual revenue• Worked to onboard new clients like Indeed, KAYAK and Wowcher over to the MessageGears platform

Conway, Arkansas, Us

Manage, grow and retain a portfolio of current accounts using Acoustic’s B2B SaaS marketing and analytics platform. Highlight of Contributions▸▸▸Top performer▸Exceeded sales goals through Q1 2021 (127% of quota) ▸▸Maximize retention▸Leverage pipeline analytics to secure on-time renewals▸Team with internal stakeholders on agreements ▸▸Drove adoption and expanded the product footprint▸Uncovered opportunities through regular account reviews and discovery sessions ▸Cross-sold Professional services▸▸Lead account expansion strategy▸Collaborate with marketing and sales teams ▸Review customer data and formulate account plan

Conway, Arkansas, Us

Core Focus▸Led account management and post-sale customer experience for B2B SaaS marketing and analytics provider. Highlight of Contributions▸▸▸Exceeded renewal and upsell goals▸Achieved up to 147% of quota in 2019 & 2020 ▸▸Operationalized the Customer Success strategy and process▸Collaborated with sales, marketing, and product teams on approach▸▸Monitored existing pipeline for renewals ▸Aligned with internal teams on conversion and forecast▸Leverage Salesforce CRM data and reports▸▸Coordinated with Onboarding and Implementation to onboard, activate, and train new client teams

Armonk, New York, Ny, Us

Growth and retention of strategic accounts, including TJX Brands, Sea World, Aramark, & Fidelity Investments. Highlight of Contributions▸▸▸Met or exceeded 100% of monthly and annual quota▸Multiple-award winner of the IBM 100% Club (2016-2018)▸▸Generated $3.5M renewal contract from TJX Brands▸▸Grew Sea World revenue from $40K to $500K over 3 years▸▸Leveraged analytics and reporting▸Proactively identified renewals to reduce churn and predict at-risk clients ▸Optimized pipeline forecasts with sales and operations teams▸▸Improved product adoption and executive leadership engagement ▸Business value discussions with decision-makers to establish goals

Managed a portfolio of 50 accounts using the Silverpop email marketing platform. Highlight of Contributions▸▸▸Achieved 100% of retention and expansion quotas▸Won Chairman’s Club in 2012, 2013 & 2014▸Upsold additional SaaS solutions ▸Monitored renewal timing ▸▸Cultivated client relationships ▸Conducted regular discovery sessions▸Identified additional product opportunities▸▸Secured and finalized contracts ▸Partnered with internal and external teams to gain agreement▸▸ Planned implementations, campaign management, and strategic consulting▸ Collaborated with internal stakeholders and external partners to fully service accounts

Us

Recruited to sell outsourced IT and Security services. Identify new accounts and manage customer relations post-implementation.

Virginia Beach, Virginia, Us

Led the full sales cycle and deal strategy in selling real estate and legal subscription-based software.

Alpharetta, Ga, Us

Business development and sales of communication solutions for retail, financial, utility and event clients. Highlight of Contributions▸▸▸Consistent top performer▸Won Chairman’s Club (2005) after achieving 170% of quota▸Contributed to $2M+ revenue growth within new industry sectors▸Managed up to 50 client accounts with avg. deal size of $50-100K▸▸Drove entire sales process from outreach to deal closing and onboarding

Generated new business and managed existing client base within the construction, pharmaceutical, and utility industries in New England. Established foundation for growth and new products.