As part of the PowerSuccess delivery team:• Serve as CRM admin for a variety of organizations using or implementing Microsoft Dynamics CRM• Perform Business Analysis, Design-Build and Quality Assurance while customizing & configuring organization's CRM• Provide friendly, helpful and insightful support to ensure organizations get the most out of Dynamics CRM.

In collaboration with the Education team at the #1 Microsoft Dynamics CRM partner:• Deliver scheduled trainings covering general Dynamics CRM functionality.• Work with client teams to create and deliver custom training materials and courses.• Assist the education department in developing and implementing internal educational materials.

Working with the Argentine network development team for an important US based Petroleum services company, I worked on the POS & Forecourt platform for several different US based petroleum stations performing the following:• Write and review test cases to ensure the quality of all fixes, upgrades, and new developments.• Participated in daily, weekly and bi-weekly meetings to understand scope of developments and suggest functionality.• Execute test cases in a laboratory environment.• Record all bugs in system, assist software developers in bug fixes, & verify all patches.

For recently launched market research start-up based on the concept of “Smart-sampling” in which customers receive free products in return for their comments on our web platform:• Manage team of 6 and lead day-to-day operations in company store front.• Administer company resources to most cost-effectively provide services.• Maintain constant contact with national & international consumer goods companies tolaunch and supervise smart-sampling campaigns.• Coordinate logistics and control stock of products electronically.• Record bugs in web system, propose new functionalities and work with programmers toensure that the system functions correctly.

Translation of various technical documents from English to Spanish and Spanish to English:• Study and analyze material in source language to ensure proper wording.• Work with clients to improve on translated documents & delivery of high-quality work. • Clients include Apernet SA, Polisofia SA, Spare Rooms Buenos Aires, Revista “Es Madrid”.

For a start-up developing an innovative mobile-payment & loyalty platform:• Initiate contact with new clients to help them fully utilize the system. • Field customer calls & emails for help with issues.• Solve bugs and analyze trends to propose changes in functionality.

During three-day immersion camps for children between the ages of 10 and 18:• Plan and lead daily activities to increase spoken English level and confidence.• Work with other counselors and coordinator to promote discussions of culture.• Create captivating presentations at area schools to increase participation in language camps.

At a Buenos Aires, Argentina based call center:• Made outbound calls to potential & repeat clients to sell and arrange transport of personal and commercial vehicles across USA. • Focused on great costumer service to gain repeat customers and new references.

In a general team member position at the retail company:• Provided great customer service. • Received merchandise and accomodated in stock room• Sales floor replenishment. • Trained new team members in company best practices

Working in collaboration with professors in the Spanish Department:• Designed and created the website “Alumni Connections” and the blog “Tierra Adentro” to improve communication between the spanish department and the rest of the campus.• General communications work for the spanish department.

At university audiovisual department:• Set-up audiovisual equipment for recording & archiving conferences and events on campus. • Edited video projects for college departments and conferences.• Created system to transfer video from VHS to DVD.

Compiled data from scholarship recipients and analyzed that data to map patterns of achievement and failure. Entered information from Micro-loan recipients into a database to track the progress of the micro-businesses.

Supervised up to 10 children ages 9-15 weekly at a summer language camp. Taught spanish through immersion techniques; planning events to teach about latin american culture and leading various activities in Spanish.

Daily class observations & written reports as part of a month long internship/career exploration program. Assisted students during class & helped in planning lessons.