🔹 Lead the strategic and day-to-day operations of the National Operations & Emergency Centre (NOEC), focusing on enhancing the operational capabilities of the ambulance service through effective incident management and emergency preparedness.🔹 Drive the coordination and management of major incidents, ensuring swift and effective responses by orchestrating emergent roster planning and executing surge management plans to optimize resource allocation and response times.🔹 Chair… Show more 🔹 Lead the strategic and day-to-day operations of the National Operations & Emergency Centre (NOEC), focusing on enhancing the operational capabilities of the ambulance service through effective incident management and emergency preparedness.🔹 Drive the coordination and management of major incidents, ensuring swift and effective responses by orchestrating emergent roster planning and executing surge management plans to optimize resource allocation and response times.🔹 Chair major incident teleconferences, facilitating critical communication between senior leadership teams, support managers, and operational staff to ensure seamless execution of emergency operations.🔹 Champion continuous improvement and innovation within the team by developing and implementing robust reporting and performance analysis systems that improve clinical outcomes and customer satisfaction.🔹 Cultivate a high-performance culture by mentoring and leading a team of NOEC officers, enhancing team dynamics and ensuring compliance with safety and operational standards. Show less

My role as a NOEC Officer focuses on optimising Emergency Ambulance Service (EAS) resource effectiveness to ensure optimal production hours. This is achieved by using real-time data and advanced analysis to inform real-time operational-tactical decision-making.The five key activities of the role are:• Performance monitoring. Coordinating and reporting on clinical and operational performance KPIs and insights. Tracking incidents that missed a target and why, to develop… Show more My role as a NOEC Officer focuses on optimising Emergency Ambulance Service (EAS) resource effectiveness to ensure optimal production hours. This is achieved by using real-time data and advanced analysis to inform real-time operational-tactical decision-making.The five key activities of the role are:• Performance monitoring. Coordinating and reporting on clinical and operational performance KPIs and insights. Tracking incidents that missed a target and why, to develop recommendations to proactively improve performance and efficiency.• Real time Resource Escalation Actions Plan (REAP). Tracking the different variables of the real time REAP and recommending actions to limit the real time REAP level.• Emergent roster planning. Supporting the National Rosters teams to provide 24/7 roster monitoring and management of roster changes at short notice to maximise production hours, minimise recall and optimise skill mix.• Logistical coordination. Manage the movement of EAS fleet and equipment tomaintain optimal utilisation. This includes arranging and tracking the logistical movement of vehicles and equipment to enable rotation, repair and servicing.• Destination management. Monitoring the time ambulances spend at hospital and escalating to the Operational Effectiveness Supervisor or NOEC Manager when required, in order to improve resource availability. Collecting information from DHBs on bed capacity by location to ensure destinations have the capacity to receive certain patients in major incidents. Show less