Liam has an adaptive, analytical and creative skillset that combines a deep understanding of human psychology with experience design and strategy. He excels at solving complex problems and creatively communicating strategies that deliver valuable, scalable, and desirable experiences for customers and employees, and more efficient and effective processes for organisations. Liam has led a range of projects with many diverse organisations of varying sizes, including Medical Technology, Mental Health, Retail, Local and State Government, Education, Telecommunications, Financial Services, Aged Care, Construction and Media. Specialised in user research, UX, service design and strategy, Liam always approaches engagements with a human-centred design approach and an empathetic mindset, ensuring clients feel understood and their customers and employees feel heard and valued. Liam’s depth of experience in qualitative and quantitative research and his eye for creativity and design provide organisations with a robust and pragmatic way to make evidence-based decisions that create lasting change and value. Liam strongly believes in the power of iteration and co-creation and always strives to bring key stakeholders along the journey to create buy-in and alignment.Ultimately, Liam’s motivation is to deliver valuable experiences and innovative strategies that align customer needs with organisational aspirations in a way that’s easily communicated, sustainable, scalable, and memorable for all parties.