Liam Kilcline Email & Phone Number

Liam Kilcline is a Head of Customers @Kubicle at Kubicle. He possess expertise in microsoft excel, customer service, time management, microsoft office, teamwork and 23 more skills.

Listed skills include Microsoft Excel, Customer Service, Time Management, Microsoft Office, and 24 others.

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  Head Of Customers

  Kubicle

  Jul 2024 - Present - Dublin, County Dublin, Ireland

  In my current role as Head of Customers at Kubicle, I am responsible for overseeing and optimizing our existing business revenue lines. I lead efforts to maximize customer satisfaction and ensure the successful utilization of our product across our customer base. My core responsibilities include:✓ Department Leadership: Overseeing a team of Strategic & Commercial Account Managers, Customer Success Managers and our Customer Support Team, to ensure the effective execution of existing business initiatives, drive improvements in customer satisfaction, and support revenue growth.✓ Revenue Optimization: Developing and implementing strategies to optimize existing business revenue lines by focusing on customer retention, upselling, and cross-selling opportunities.✓ Strategic Customer Success Planning: Proactively shaping Kubicle’s customer success strategies to align with industry trends and evolving customer needs, ensuring we remain at the forefront of customer success innovation.✓ Executive-Level Engagement: Building and nurturing relationships with C-suite and executive-level stakeholders to align Kubicle's offerings with customers' strategic objectives, leading to stronger partnerships and increased revenue.✓ Churn Reduction: Designing and executing comprehensive churn mitigation strategies using data-driven insights to significantly decrease churn rates and enhance customer retention.✓ Account Management Enhancement: Leading initiatives to improve account management processes, streamline workflows, and optimize customer interactions, contributing to operational efficiency and revenue maximization.✓ Upselling and Cross-selling: Utilizing customer insights and data analytics to identify and implement upselling and cross-selling strategies that drive revenue growth and expand customer portfolios.