Liam Kirby Email & Phone Number

Denver, CO, US

New York City, New York, US

The Workforce Development Accelerator focuses on addressing the challenges of the modern dynamic labor market through innovative technologies.

Denver, Colorado, US

- Oversaw company-wide management and corporate strategy, driving annual revenue growth, growing the company valuation to $100M in 2.5 years- Led all non-technical teams through pre-seed, Series A, and Series B investment rounds; led quarterly board meeting preparation, including materials and agenda development.- Expanded Take Rate on core services by.

Denver, Colorado, US

Overland Park, KS, US

As VP of Marketplace Operations, I was responsible for the operational budget and scaling operations around all parts of the product offering, leading strategic initiatives to scale user acquisition, activation, platform engagement, and customer support.

Remote, US

Led pre-launch research & go-to-market strategy for a decentralized sales organization through market research, internal tooling creation, vendor review, organizational design, and cross functional collaborations with Product, Customer Support, and Finance.

Remote, US

Functioned in two roles simultaneously, responsible for the strategic transformation and day to day management of Visible's enterprise-level care platform. Led the end-to-end design, build, and implementation of an enterprise level customer care platform. Collaborated across product areas and business functions to establish an agile Product Operations team.

San Francisco, California, US

Developed and operated a voice of customer program that enabled support agents to drive continuous operational improvement by flagging where Uber can better enable them with accurate and comprehensive resources.The program & platform provided data-driven insights to Uber teams on thematic issues resulting from gaps in support processes, operational.

San Francisco, California, US

• Operated as a cross-functional SME “fixer” for Uber’s global in-person support program.
• Strategy: Grew the in-person support program by improving processes with new technology implementation & policy design in order to address points of operational and financial exposure for 700+ international locations.
• Project & Product Management: Led the design & implementation for dozens of internal processes, led formal RFP solicitation, implementation of external service vendors, & worked closely with product teams on the design.
• Program Management: Created internal support service desk platforms while managing a team of 10 regionalized service desk admins who supported localization of corporate policies, processes, and implementations.

San Francisco, California, US

• Coordinated driver operations and rider acquisition for the Colorado market.
• Strategy: Coordinated and led business operations that sustained an average growth rate of 6% WoW across the 2 years I was in the position, while also implementing the first-ever regulations for rideshare platform.
• Process Optimization: Developed processes, tools, and policy to optimize driver onboarding, increasing new driver conversion from application to taking a first trip by ~30%.
• Team Management: Hired and managed a team of 20 local agents and 2 supervisors who provided specialized rideshare driver-partner technical support.
• Program & Project Management: Led the full life cycle design, construction, and daily operations of a 5K sqft. custom support facility that focused on providing end to end driver-partner support with services like.
• Business Growth: Developed a global offline rider acquisition channel by partnering with VistaPrint to distribute printed marketing materials with individualized driver referral codes at zero cost to the company.

Denver, Colorado, US

Fairfax, VA, US

Salient Federal Solutions is a National Defense Contractor supporting the Intelligence Community, the DoD, and DHS. A leading provider of Federal Inteligence, IT, Training, and Engineering solutions that enable government and industry to respond quickly to new or surge mission requirements.

OJOS Collective's foundation beliefs include:- Support environmentalism & strengthen the overall wellbeing of our planet where you can.- Let passion be your compass in life & pursue happiness.- Don’t be afraid to take the road less traveled – grow and learn along the way.- Foster individuality and artistic expression through cultural experience.- Cherish.

Bachelor Of Science (Bs), American Studies

Education record