Liam Klein Email & Phone Number

New York, United States

• Efficiently managing 500+ repairs using Apple's system for timely resolutions.• Foreseeing challenges and providing proactive solutions to ensure optimal outcomes for bothcustomers and the company.• Collaborating effectively, demonstrating shared accountability and responsibility within team settings.• Managing repair room inventory and dispatching devices for repair.• Effectively managing peer conflicts and adapting as a decision-maker to meet changing businessdemands.• Handling customer inquiries and feedback regarding service experiences, ensuring resolution andsatisfaction.

New York, United States

• Developing and Leading training programs for Genius Bar team, ensuring strict adherence to AppleStandards for exceptional customer service and technical support.• Monitoring trainee performance, providing constructive feedback for smooth integration of new teammembers.• Demonstrating adeptness in motivating diverse teams to achieve exceptional results throughcollaboration and empowerment.

New York, United States

• Troubleshooted Apple iOS, WatchOS, TvOS, and iPadOS technical issues, resulting in high NPS andSUR scores.• Demonstrated ability to actively listen, provide constructive feedback, and offer mentorship to others,aiding in their career advancement, surpassing role expectations and achieve positive results.• Utilized specialized tools to diagnose and resolve software and hardware issues, ensuring optimalperformance of Apple Devices.

New York, United States

• Evaluated customer support requirements upon arrival, adeptly delivering tailored solutions or directingthem to appropriate team members for resolution.• Successfully thrived on change, adeptly adapting to evolving products and environments to drivesuccess.• Displayed excellent prioritization skills, making informed decisions swiftly for effective problemresolution.• Exhibited flexibility by regularly rotating through diverse technical specialties and skill sets.• Documented customer interactions meticulously, recording issue specifics, resolutions, and follow-upssubsequent to Genius Bar visits.

New York, United States

• Successfully managed medical collections in a specialized field, focusing on liens, workerscompensation, no-fault, and patient self-pay billing for over 2 years.• Demonstrated expertise in medical terminology, including CPT and ICD-10 Dx coding.• Utilized computer skills and experience with MS Office products Google Suite and scanning toolsto streamline billing and administrative processes.• Demonstrated proficiency in using EMR/PM software, achieving an A+ level of competence.

Bachelor'S Degree, Information Systems And Informatics, 3.718

Earned my Bachelors Degree of Information Systems and Informatics and minor in Business Honors: Cum Laude (GPA 3.7) Dean’s List 2023

Bachelor'S Degree, Computer Science

Completed 36 credits towards a BA in Computer Science and Programming