Liam Klein Email & Phone Number

New York, United States

• Efficiently managing 500+ repairs using Apple's system for timely resolutions.
• Foreseeing challenges and providing proactive solutions to ensure optimal outcomes for bothcustomers and the company.
• Collaborating effectively, demonstrating shared accountability and responsibility within team settings.
• Managing repair room inventory and dispatching devices for repair.
• Effectively managing peer conflicts and adapting as a decision-maker to meet changing businessdemands.
• Handling customer inquiries and feedback regarding service experiences, ensuring resolution andsatisfaction.

New York, United States

• Developing and Leading training programs for Genius Bar team, ensuring strict adherence to AppleStandards for exceptional customer service and technical support.
• Monitoring trainee performance, providing constructive feedback for smooth integration of new teammembers.
• Demonstrating adeptness in motivating diverse teams to achieve exceptional results throughcollaboration and empowerment.

New York, United States

• Troubleshooted Apple iOS, WatchOS, TvOS, and iPadOS technical issues, resulting in high NPS andSUR scores.
• Demonstrated ability to actively listen, provide constructive feedback, and offer mentorship to others,aiding in their career advancement, surpassing role expectations and achieve positive results.
• Utilized specialized tools to diagnose and resolve software and hardware issues, ensuring optimalperformance of Apple Devices.

New York, United States

• Evaluated customer support requirements upon arrival, adeptly delivering tailored solutions or directingthem to appropriate team members for resolution.
• Successfully thrived on change, adeptly adapting to evolving products and environments to drivesuccess.
• Displayed excellent prioritization skills, making informed decisions swiftly for effective problemresolution.
• Exhibited flexibility by regularly rotating through diverse technical specialties and skill sets.
• Documented customer interactions meticulously, recording issue specifics, resolutions, and follow-upssubsequent to Genius Bar visits.

New York, United States

• Successfully managed medical collections in a specialized field, focusing on liens, workerscompensation, no-fault, and patient self-pay billing for over 2 years.
• Demonstrated expertise in medical terminology, including CPT and ICD-10 Dx coding.
• Utilized computer skills and experience with MS Office products Google Suite and scanning toolsto streamline billing and administrative processes.
• Demonstrated proficiency in using EMR/PM software, achieving an A+ level of competence.

Bachelor'S Degree, Information Systems And Informatics, 3.718

Earned my Bachelors Degree of Information Systems and Informatics and minor in Business Honors: Cum Laude (GPA 3.7) Dean’s List 2023

Bachelor'S Degree, Computer Science

Completed 36 credits towards a BA in Computer Science and Programming