Leaders To Executives
Bellevue, Wa, Us
Leveraged sales and marketing leadership to be progressively promoted based on driving results through inspirational leadership in special stretch assignments. Continually tapped by senior executives to restore previously underperforming divisions to optimized levels. Throughout assignments, oversaw up to 440 direct reports and up to $440 million in annual revenues encompassing service plans, device sales, and accessory sales. Set national revenue targets for tech items within company’s accessory portfolio, developed promotional strategies for national accessories, identified / introduced new products, and executed local promotional service offers which outperformed competition in YOY market share gain, subscriber growth, and revenue generation. Propelled Signatures retail stores into becoming top-selling accessory stores by differentiating stores with 200+ new products exclusive to Signature stores (making up 41% of sales) and by providing customers with one-of-a-kind engagement opportunities. Delivered 4.7+% YOY growth above company average in net subscriber additions by increasing productivity of front line sales reps, capitalizing on promotional service offers, and persuading existing customers to add more lines.Increased accessory attach rate by 17% QOQ by identifying emerging accessory trends in wireless charging and positioning them as “must have” products for consumers by increasing sales rep awareness, product knowledge, and improving placement. Built career development program which boasted 17% participant promotion rate within first 4 months; by inspiring frontline customer service reps, composed of mostly high school graduates, to improve performance and achieve higher career goals.Achieved 4% reduction in call times, grew customer satisfaction levels 5%, and cut call-backs by 5,000 calls per month by partnering with managers to analyze trends and behaviors to implement strategies for consistent performance improvements.