Business Leadership | Adoption, execution and evaluation of the mid-long term Customer Experience strategy. Champion and coach all European Experience teams in execution, consistency and evaluation of the core role responsibilities and performance management of staffManagement | Project and budget management of various marketing, training and visual merchandising projects involving market optimisation, program implementation, 3rd party agency contracts etc. Development | Working directly with Key Stakeholders to understand the business imperatives and key drivers within each of the given areas. Co-develop projects with Key Partners to optimise Sonos Brand Experience and product sell-out.Insights | Share best practices from Countries/Markets with Global and Wider business partners to promote achievements and learnings within Business, People and Financials.

Team Building | Lead, inspire and develop the Benelux and Nordics Retail Experience Specialist (RES) team by creating an environment orientated to trust, open communication, creative thinking and cohesive team effort On-boarding | Support (new) team members in working through RES on-boarding program, ensure that they have the necessary knowledge and tools to effectively participate on the team and during their daily jobCollaboration | Working closely together with the EMEA marketing team to set goals for each RES member and to achieve great team and individual accomplishments.Problem solving | Facilitate problem solving and collaboration to maintain healthy group dynamicsTraining | Facilitate Sonos product training sessions and events in order to promote SONOSOwnership | Point of contact for all point of sale (POS) and marketing activities within the BENELUX Retail Channels

Field and account management | Managing the designated Retail territory effectively to ensure that assigned targets, projects and tasks are completed fully and within agreed timescalesRelationship building | Liaise with all designated retail stores in order to develop and maintain close relationshipsTraining | Organise training sessions and events in order to promote Sonos. Train retail staff members to provide them with the necessary information and tools needed to sell and recommend Sonos to their customersMerchandising | Installation of point of sale (POS) and marketing material.

Member of an IT and change management team. • Implementation new cliënt database system.• End-user software training. • Quality control.

Member of the project group NEN7510 (baseline for information security). • Setting up the Project Initiation Document (PID). • Doing an organization-wide quick scan.• Composing an advice report for the management board.