• Processed new mortgage funding, re-advances and personal loan funding to a tune of around $30 million and provide risk oversight by ensuring correct security and documentation are in place.• Followed up with 10+ branches and 20+ solicitors, meticulously tracking and obtaining necessary missing documents, ensuring smooth operations and adherence to legal requirement.• Preparing payout statements, mortgage discharges, and lending related documentation.• Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 12 branches and cut down paperwork by 75%.

• Analyzed and evaluated the financial condition of a portfolio of clients to identify potential credit risk and affordability• Revenues generated: Deposits ($1.5 M) and Mortgages ($4 M). Accounts (19)• Responsible for managing and servicing residential & commercial mortgage portfolio ranging from $300k to $2M per client.• Utilizing the 5 C’s framework to determine borrower’s creditworthiness• Handling of commercial accounts and multi-entity business accounts.

- Analyzed Client’s financial statements to determine affordability and suitability for mortgages and Line of Credits- Responded to inquiries & referrals, presented purchasing and refinancing mortgage loan service options and alternatives, and drove new business and profitability.- Counseled homebuyers and recommended loan products and options to meet individual client needs.- Provided investment solutions to improve financial wellness- Opening of commercial accounts and multi-entity business accounts. Worked closely with audit and compliance to ensure FINTRAC compliance for all entities.- Experienced in handling Sole Proprietorship, partnership, and corporation type business accounts.- Opening and handling deposits for RRSP’s and Term Deposits(GICs)

- Analyzed income documents such as paystubs and tax documents to determine a client’s affordability for the loan product.- Followed GDS & TDS guidelines to protect consumer’s interest and within the organization’s risk management guidelines.- Specialized in unsecured loans for auto finance industry.- Conducted investigations to determine authenticity of income documents and indenting inconsistencies to prevent risk to the company.- Contributed to loan growth and profitability, compare and contrasting employment, income and loan application information.- Reported and escalated any unusual occurrences or fraudulent activities as per company procedures and policies.

- Understood and determined customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters- Consistently met and exceeded my sales revenue targets to improve the bank’s business (Final Quarter: 225%)- Processed financial transactions like deposits, withdrawals and bill payments- Handled administrative duties such as opening and closing of the branch and training new employees to ensure smooth onboarding.- Mentoring and shadowing the on-boarding of new team members.