Liam Mcglynn Email & Phone Number

Raleigh-Durham, North Carolina Area

Establish and continuously improve the IT Service Management practice across the global organization.

Providing IT Service Management consultation as part of a dynamic and rapidly expanding organization that enables clients to rapidly and effectively deploy advanced, ITIL-aligned processes using ServiceNow, a Software as a Service (SaaS) solution that has taken the market by storm due to the agility and functionality of its cleverly layered offering.

Cary, NC And Wherever IT Process Matters

Assessment, strategy workshops, design, and optimization of ITSM processes, including Incident Management, Problem Management, Change Management, Event Management, Request Fulfillment, Service Asset Configuration Management, Capacity Management, Availability Management, Service Catalog Management, Service Level Management, and Knowledge Management.

ITSM Leadership provides consultation in ITSM architecture, event automation, ROI analysis, IT management, software selection, and infrastructure integration.

Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm that specializes in going “beyond the surface” to provide deep insight across the full spectrum of IT management technologies. EMA delivers research, analysis, and consulting services to two key client groups: Enterprise IT Professionals and IT.

• Proposed, designed, and led the implementation of mainframe and distributed automation that detected all critical problems and automatically alerted support staff. This automation reduced mainframe outage times by more.
• Proposed, designed, and led the implementation of mainframe console consolidation. This allowed WaMu to manage its two data centers from one location, saving more than $2.5 million per year.
• Strong advocate for virtualization with a focus on zLinux.
• Pushed for an enterprise systems management framework.

• Managed technical staff in several groups (Operating Systems, Storage, Automation, Network).
• Started the project to convert legacy B2B connections to IP.
• Acted as the de facto leader in many major problem events by coordinating efforts from different departments and by shifting the focus from blame to solutions.
• Helped to transform an adversarial relationship between IBM Global Services (outsourcer) and WaMu into a collaborative non-territorial team.
• Managed a frenetic three-month implementation of OS/390 and the requisite upgrade of 42 systems software products.
• Became pivotal member Incident Response team and Change Review board due to knowledge of systems, process, and politics.

• Project Leader, Functional Analyst, and Primary Implementer for extensive operational automation initiative. Using CA OPS/MVS, reduced console message traffic by 85% across two data centers, four mainframes, and 12.

• Installed MVS/ESA
• Installed and customized Automate/MVS for console automation.
• After taking two AIX classes, installed and customized the first Premera Unix platform from start to finish in four months. Premera was one of only two companies in the country to meet a federally mandated timeline for.
• Co-authored an extensive network architecture redesign document.

Economics

Activities and Societies: Theta Xi fraternity, Ice Hockey, Work/study program

B.S., Business Management, 3.96

Completed two years of Upper Level courses in one year with a 3.96 GPA.

Hs Diploma, Ap Calculus, Ap Chemisty, Ap Physics, Honors English, Honors Latin.

Activities and Societies: AP Math, AP Chemistry, AP Physics, Honors Latin, AP English