Liam Munro Email & Phone Number

Work From Anywhere, US

Seattle, WA, US

- Remotely manage performance and personal development of 8 Operations Specialists and Sr. Specialists through productivity as well as quality metrics. - Work across teams on the execution of strategic scalability initiatives to address critical business issues and opportunities- Develop a team schedule and manage timekeeping to ensure SLAs are met with.

Seattle, Washington, US

- Partnered with technical product managers and the front line operations team to reimagine workflows to catch fraudulent actors earlier in their life cycles - Led integration of digital trust and safety platform (Sift), by connecting operational and technical requirements - Used workforce data and operational knowledge to eliminate unproductive.

Seattle, Washington, US

- Established a quality assurance process to evaluate the team’s accuracy in data collection and customer interaction, which was later adopted by the entire Operations Dept.- Partnered with Project Managers as an SME on internal tools and processes for risk prevention initiatives, including credit card fraud- Created SQL dashboards to track KPIs and.

Seattle, WA, US

- Manage a team of 6-8 to fulfill client expectations and vendor management- Create sustainable, scalable practices to expand vendor management from 12 states to nationwide- Drive a great customer experience by responding to 500 + customer inquiries weekly as a team- Full cycle onboarding of at least 2 independent contractor process servers per week.

Bothell, WA, US

• Created the UW Bothell Intramural program along with the formation of policy, procedures and best practices
• Hired, trained, supervised and managed a group of five sports officials to maximize effectiveness in refereeing Intramurals
• Coordinated schedules for all intramural leagues, coordinated schedules of recreation staff
• Provided customer service to questions and concerns from team captains and intramural participants
• Supervised on field activities and resolved all disputes and injuries
• Created innovative programs to appeal to diverse student populations, recruiting over 200 students quarterly to our programs

Bothell, WA, US

• Worked together as a team of 14 individuals to advocate for our respective populations
• Actively represented the Junior and Senior Classes in decision making, meetings with upper administration and committee work
• Outreached to diverse and unique student populations and advocated for their causes
• Lobbied for student interests with lawmakers in the Washington State Legislature, defending the right to an affordable education
• Organized a campus wide rally in support of higher education funding