Who is Liam Williams? Overview
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Quick answer
Liam Williams is listed as Chief Customer Officer at Juno, based in Miami, Florida, United States. AeroLeads shows a work email signal at apple.com and a matched LinkedIn profile for Liam Williams.
Liam Williams previously worked as Chief Customer Officer at Kandji and Senior Vice President, Customer Operations at Kandji. Liam Williams holds Intedisciplinary Studies - Technology Management, Information Technology Management from Northern Arizona University.
Company email context
Email format at Juno
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{first_initial}{last}@apple.com
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AeroLeads found 1 current-domain work email signal for Liam Williams. Compare company email patterns before reaching out.
Profile bio
About Liam Williams
As the Chief Customer Officer at Kandji, I lead our global Customer Success and 24-hour Support Engineering and Operations teams, which provide world-class customer retention and experiences throughout the full customer lifecycle.I thrive on developing and leading unparalleled Customer experiences that produce extreme value for customers. That, in turn, results in world-class customer satisfaction and retention/expansion rates.If you provide great interactions, advice, support, and value - your customers will succeed - and isn't that the whole point?
Listed skills include Management, Sales, Team Leadership, Customer Service, and 18 others.
Current workplace
Liam Williams's current company
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9 roles
Liam Williams work experience
A career timeline built from the work history available for this profile.
Chief Customer Officer
CurrentLeading our Global Customer Success and 24-hour Customer Support organizations in providing world-class customer experiences during the sales/trial, onboarding, customer support, customer experience, renewal, and growth stages in our customer’s business life cycle.
Jun 2023 - Present
Senior Vice President, Customer Operations
Jul 2022 - Jun 2023
Vice President Of Global Customer Operations
Jan 2022 - Aug 2022
Vice President Of Customer Success
Apr 2021 - Jan 2022
Head Of Customer Success
Designed and implemented the Customer Support, Onboarding, and Customer Success teams in providing world-class customer experiences during the sales/trial, onboarding, customer support, customer experience, renewal, and growth stages in our customer’s business life cycle.
Nov 2019 - Apr 2021
Executive Member
Current
Apr 2021 - Present
Director Of Customer Operations
• Responsible for ensuring the Customer Success, Technical Support, Professional Services, and Educational Programming teams all provide unparalleled customer experiences during the onboarding, support opportunities, and growth stages in our customer’s business life cycle.• Established feedback strategies/standards and then improved NPS over 50 points and Customer Satisfaction 30 points.• Developed/Implemented departments, workflows, reviews, SOPs, and SLAs.• Doubled the size of my teams while instilling the polish and world-class principles of the global corporations I previously led.
Sep 2018 - Nov 2019
Manager
• Piloted, developed, and implemented the modern Customer Support experience. This designed a virtual queue for customers that would allow them to be helped same day. It results in a 200% increase in available appointments for same day customers and increased overall access to technicians by 75%. This allowed customers to be seen on their time.• Piloted, developed, and implemented Buy Online & Pickup In Store. Ensured that the customer experience was unmatched and seamless between online and in store. Provided training and support to teams in San Diego Market so that when go-live commenced, success was inevitable.• Led organizational teams through large changes and improvements. Improved process and accountability such that Physical Inventory scores reached levels of 99.57% accuracy by independent auditors.• Utilized reporting data and observable behaviors to focus on developing and delivering an unmatched customer experience. Raising Net Promoter Score in stores to 77 (5 above company average).
Nov 2009 - Oct 2018
2 education records
Liam Williams education
Intedisciplinary Studies - Technology Management, Information Technology Management
Northern Arizona University
Major -Music Performance - Classical Trombone, Minor - Social Psychology
San Diego State University
FAQ
Frequently asked questions about Liam Williams
Quick answers generated from the profile data available on this page.
What company does Liam Williams work for?
Liam Williams works for Juno.
What is Liam Williams's role at Juno?
Liam Williams is listed as Chief Customer Officer at Juno.
What is Liam Williams's email address?
AeroLeads has found 1 work email signal at @apple.com for Liam Williams at Juno.
Where is Liam Williams based?
Liam Williams is based in Miami, Florida, United States while working with Juno.
What companies has Liam Williams worked for?
Liam Williams has worked for Juno, Kandji, Pavilion, Retailops, and Apple.
How can I contact Liam Williams?
You can use AeroLeads to view verified contact signals for Liam Williams at Juno, including work email, phone, and LinkedIn data when available.
What schools did Liam Williams attend?
Liam Williams holds Intedisciplinary Studies - Technology Management, Information Technology Management from Northern Arizona University.
What skills is Liam Williams known for?
Liam Williams is listed with skills including Management, Sales, Team Leadership, Customer Service, Inventory Management, Os X, Mac, and Retail.
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