Liam Nagle Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

TTS - Financial Institutions Service TeamOverview: As a Service Representative in Citi's Financial Institutions Division, I'm dedicated to ensuring the satisfaction of our esteemed financial institution clients by delivering comprehensive payment-related support and solutions. My role involves leveraging a deep understanding of our internal cash systems and our clients' intricate financial products to efficiently address their queries.Key Responsibilities:Intensive Training: I began my tenure with a rigorous 6-week training program, covering internal cash systems and our clients' financial products. This foundational knowledge enables me to navigate complex queries effectively.Client Query Resolution: Serving as the primary contact for financial institution clients, I promptly address their payment-related inquiries, diagnose issues, and provide effective solutions to ensure seamless financial transactions.Exceptional Customer Service: I consistently uphold Citi's commitment to excellent customer service by delivering prompt, courteous, and accurate responses. I tailor my communication to meet each client's specific needs, building trust and confidence in our services.Problem Solving: I analyze and resolve complex payment challenges by collaborating with cross-functional teams and subject matter experts. This includes troubleshooting discrepancies, investigating payment issues, and implementing corrective measures for resolution.Client Education: I proactively educate financial institution clients about our cash systems and optimal utilization of financial products. I offer guidance on best practices and share insights to enhance their operational efficiency and satisfaction.Process Improvement: Actively participating in process improvement initiatives, I contribute valuable insights to streamline internal procedures and enhance service delivery. My collaboration with colleagues and supervisors results in increased efficiency and client satisfaction.

Voluntary Corporate Actions - Stock Lending TeamKey Responsibilities and Achievements:Corporate Actions Management: In a dynamic and fast-paced landscape, I leveraged a keen ability to execute client instructions with precision during pivotal corporate actions. My meticulous approach not only ensured timely elections, mitigating potential financial losses but also optimized client outcomes. From inception to culmination, I strategically managed diverse corporate actions, encompassing tender offers to rights distributions. This involved navigating each event's lifecycle, from pre-event planning through to meticulous post-event execution. My expertise in orchestrating these intricate workflows underscores my commitment to delivering unparalleled value to our clients.Recall Facilitation: Orchestrated seamless securities recalls from loan arrangements, collaborating with brokers for prompt returns, facilitating clients' desired transactions. Demonstrated a successful track record of recall executions aligned with client goals.Stakeholder Communication: Fostered productive relationships among brokers, traders, settlement, trade support teams, and our clients. Resolved discrepancies and ensured accurate return bookings, contributing to operational fluidity.Mentoring and Team Development: Played an instrumental role in mentoring new team members, providing comprehensive guidance on processing intricate corporate actions. Leveraging my expertise, I facilitated a smooth learning curve, enabling newcomers to grasp complex event workflows and navigate the nuances of corporate action processing. Through hands-on training and insightful guidance, I contributed to the skill development and seamless integration of new team members, fostering a cohesive and proficient workforce

Master'S Degree, Corporate Finance

Activities and Societies: Member of Accounting and Finance Society.Notable modules include Equity Valuation, Venture Capital and Private.

Bachelor Of Arts - Ba, Majoring In Economics

Notable modules include: Capital Markets and Equity Valuation, Quantitative Methods: Econometrics I, Intro to Statistical Economic.